FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Depends on the scope, complexity and length of the engagement.
- What is your typical process for working with a new customer?
1. Assessment, scoping and agreement on proposed services. May involve an initial site visit. 2. Proposal presentation and contract signing 3. Delivery of services
- What education and/or training do you have that relates to your work?
Masters - Business Administration. Masters - Educational Technology. For executive coaching: certified in Hogan Assessment and other assessment instruments depending on coaching need. For change management: certified in GE's Change Management and Workout models. Familiar with other models: Kotter, PROSCI