Veteran Carpet Cleaners of Columbus, GA

Salem, AL

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About this pro

How does your business stand out?

Certified, licensed, insured and bonded carpet and tile cleaners. Locally owned and operated by US Army retired veteran.

What do you enjoy about the work you do?

Showing customers that their carpet can be saved and doesn't need replaced.

Location

Salem, AL 36874

Background check

Complete

Years in business

1

Times hired on Thumbtack

101

Reviews

51 Reviews
  • Duwanna E. Sep 12, 2017
    Carpet Cleaning
    Verified Review
    N/a
  • Wanda H. Sep 8, 2017
    Carpet Cleaning
    Verified Review
    We were very pleased with the service we received. We were renovating a house we bought and the carpet needed to be stretched as well as cleaned. The carpet looked great when the job was finished. We will definitely be using them for future needs.
  • Kameron A. Aug 30, 2017
    Tile and Grout Cleaning
    Verified Review
    He was on time, he did a great job on our floors, and the price was unbeatable! We will definitely be using VCC again in the future!
    Michael N. Sep 2, 2017

    Thank you for the review and your families service to our country.

  • Jackie M. Aug 7, 2017
    Carpet Cleaning
    Verified Review
    On time and did an excellent job. I would recommend VCC to everyone. :>)
    Michael N. Aug 9, 2017

    Thank you, I'm glad you were happy with our service.

  • Thumbtack Customer Aug 3, 2017
    I really thought highly of Veteran Carpet Cleaner. I would recommend them to anyone.
    Michael N. Aug 9, 2017

    Thank you.

  • Heather H. Jul 9, 2017
    Carpet Cleaning
    Verified Review
    This company is amazing. He was right on time and did an amazing job! He explained what he was doing and gave add on options that we didn't know we needed and were worth it. The pricing was very reasonable and he was very nice. You don't get service like this anymore and I will definitely use him again if I need someone.
    Michael N. Aug 9, 2017

    Thank you Heather, we strive to provide quality service.

  • Beth W. Jun 12, 2017
    Carpet Cleaning
    Verified Review
    Mike was very personable and explained what he was going to do. He was very professional. I will use his services again when my carpets need to be cleaned.
    Michael N. Jun 12, 2017

    Thank you for the kind words, and choosing VCC to clean your home.

  • Darryl M. Jun 8, 2017
    Carpet Cleaning
    Verified Review
    Very friendly and does a great job!
    Michael N. Jun 12, 2017

    Thank you Darryl.

  • William T. May 24, 2017
    Carpet Cleaning
    Verified Review
    Unfortunately carpets were not cleaned thoroughly, overall average job for price paid.
    Michael N. May 24, 2017

    I'm sorry that you weren't happy, customer service is top priority. We are a small business, owner operated, Mike is certified and uses high quality, professional equipment and cleaners. If there is anything we can do to help you be satisfied with your service please let us know.

  • Alyssa G. May 18, 2017
    Carpet Cleaning
    Verified Review
    Great work ! Absolutely no problems !
  • Tiffany S. May 17, 2017
    Carpet Cleaning
    Verified Review
    I feel bad not giving more stars because the company seems to be really nice and they were on time. My carpets are clean and I feel like they are sanitized but as far as stain removal or anything I was looking for I don't really recommend. I still have a few popsicle drippings, one stain I really needed gone before in-laws came to town and just a few here and there from my toddler. My carpet cleaners I used in Killeen took a little more time and I never had problems with stains coming out. The brown one is tea or coffee that my daughter spilled a few days ago that I can't seem to get up.
    Michael N. May 30, 2017

    I only cleaned two rooms for you so it shouldn't take long. I'm sorry I couldn't get up all of your stains, but your carpet type and stains are probally different from the ones in TX.

  • Frank S. May 13, 2017
    Carpet Cleaning
    Verified Review
    Wow speechless, incredible person very good communication h8m and his friend was great, CARPET was complete stainless!!!! I am going recommended to anyone!!! 😊
    Michael N. May 15, 2017

    Thank you Frank, we are glad you liked the results.

  • L. H. May 11, 2017
    Carpet Cleaning
    Verified Review
    Very happy with the service provided. Great job, I will use this service again and I would highly recommend this to Friends, Family and Commercially as well. Reasonably Priced!!! THANKS
    Michael N. May 12, 2017

    Thank you for you business, it makes our day to see happy customers!

  • Darrell M. May 11, 2017
    Carpet Cleaning
    Verified Review
    Inexpensive and fast. Equipment looked brand new and clean.
    Michael N. May 12, 2017

    Thank you, we do have the latest equipment to provide a professional cleaning and Mike cleans everything very thoroughly each day so we aren't bringing in dirt, just taking it out!

  • Jenna C. May 9, 2017
    Carpet Cleaning
    Verified Review
    Very Thurough, friendly, and overall the best carpet cleaning we have ever had!!! Will be using his service in the future!
    Michael N. May 12, 2017

    Thank you and it was great doing business with you. We look forward to providing excellent service for you in the future!

  • Jason J. Apr 30, 2017
    Carpet Cleaning
    Verified Review
    Very pleased!
    He was professional, friendly and knowledgeable!!! Awesome job!!!!
  • Charles S. Apr 17, 2017
    Upholstery and Furniture Cleaning
    Verified Review
    Superb Service, will use again.
    Veteran Carpet Cleaners was on time. Cleaned sofa and loveseat to perfection. I even had a throw rug under a cocktable cleaned. Everything was professionally done. Price was right.
  • Debra W. Apr 14, 2017
    Carpet Cleaning
    Verified Review
    Glad I hired a vet
    Michael was prompt and very professional. He cleaned my three rooms, two chairs w/ottoman and sofa in 90 minutes. Very reasonable pricing and courteous to me and my home. I will definitely use Veteran Carpet Cleaners again and recommend to everyone I know. Debra Wyrick
  • Jessi C. Apr 10, 2017
    Carpet Cleaning
    Verified Review
    Best price and service around!
    He was right on time, extremely thorough and by far the most affordable. Looks wonderful! We will be using them again and again!!
  • Stephanie B. Apr 10, 2017
    Carpet Cleaning
    Verified Review
    Waste of money
    The service was very amateur. The individual did not even clean the edges of the carpet and the portion that was cleaned did not show much difference from the before picture. I am very disappointed. I feel that I would have been better off and with better, results with using a rug doctor; not to mention, it would have saved me $30. When I brought it to the owner's attention, he simply apologized instead of coming up with a solution. Such a waste. If you would like a true professional cleaning, I advise you to look elsewhere.
    Michael N. Apr 10, 2017

    I went over this customers carpet several times. I wish I could post a picture of the trashed out black stained carpet. I got it twenty shades lighter than what it was. The customer should have had their carpet cleaned more periodically.

  • James J. Apr 1, 2017
    Carpet Cleaning
    Verified Review
    Punctual, priced right, job done
    I was almost too late to get a slot for the day I needed, which was 100% my fault, but Michael was able to come out to Auburn for a 7am CST appointment, before all the others he had scheduled for the day. The price was right, the work was good (vacuum & steam clean), and I was able to pay with a credit card - what more could I ask for? Perfect for an apartment move-out. Don't hesitate to hire VCC!
  • Christina A. Mar 20, 2017
    Carpet Cleaning
    Verified Review
    Great service and friendly staff!
    Arrived at the scheduled time, very professional and quick as well. He knew I just wanted a quick carpet cleaning since I was moving out of my rental home and he added a clean fragrance that made the rooms smell great . I will very much use their services again.
  • Andy H. Mar 19, 2017
    Carpet Cleaning
    Verified Review
    Great Job!
    We were very well satisfied with Mike's professionalism and his work. Thank you for making him available to us. Andy Hines
  • Mary H. Mar 16, 2017
    Carpet Cleaning
    Verified Review
    satisfied
    Awesome job!
  • Bria L. Mar 15, 2017
    Carpet Cleaning
    Verified Review
    Amazing!
    He cleaned the carpet in my rental home. He was on time and professional. He did an amazing job!
  • Cathy A. Mar 13, 2017
    Carpet Cleaning
    Verified Review
    I would use Veteran's Carpet Cleaners again
    I was very pleased with the customer service and end product with Veteran Carpet Cleaners. He even came on a Saturday. His pricing was fair and the quality of work was good.
  • Timothy N. Mar 12, 2017
    Carpet Cleaning
    Verified Review
    Carpet cleaning
    They took care of the stains on my carpet. They were on time and were very courteous. I will use them next time too.
    Michael N. Mar 12, 2017

    Thank you Tim, it was nice to meet you.

  • Penny H. Feb 28, 2017
    Carpet Cleaning
    Verified Review Updated
    Customer Service Excellence
    The service we received was excellent. Mike arrived earlier than scheduled, completed the work in a timely manner, and invoiced exactly as quoted. It was a pleasure doing business with Veteran Carpet Cleaners.
  • Verified Review Original
    Customer Service Excellence
    The service we received was excellent. Mike arrived earlier than scheduled, completed the work in a timely manner, and invoiced exactly as quoted. It was a pleasure doing business with Veteran Carpet Cleaners.
  • David P. Feb 27, 2017
    Carpet Cleaning
    Verified Review Updated
    Veteran owned business that truly earns your business!!!
    Cleaned the carpets in my rental home for my move out. Super fast (3 bedrooms and a living room in 30 minutes!) and extremely friendly, did an amazing job. Carpets look better than when I moved in! Awesome fellow veteran that takes care of his customers. Highly recommended for anyone looking to get the job done, done right and quickly.
  • Verified Review Original
    Veteran owned business that truly earns your business!!!
    Cleaned the carpets in my rental home for my move out. Super fast (3 bedrooms and a living room in 30 minutes!) and extremely friendly, did an amazing job. Carpets look better than when I moved in! Awesome fellow veteran that takes care of his customers. Highly recommended for anyone looking to get the job done, done right and quickly.
  • Ed F. Feb 25, 2017
    Carpet Cleaning
    Verified Review
    Best and affordable!
    The service was excellent! Very professional and good attention to detail. It was better than I expected. My house looked like new again! Great price too. Will definately hire it again in the future.
    Michael N. Feb 25, 2017

    Thank you Ed, we appreciate your business and look forward to working for you again.

  • Diana S. Feb 24, 2017
    Carpet Cleaning
    Verified Review
    Would use again
    On time, easy to schedule and quick cleaning and quick drying time. Only downfall is I wish it had a citrus fragrance but overall great!
    Michael N. Feb 24, 2017

    Thank you Diana, we appreciate your business. We do have a citrus scent deodorizer that can be used in the future, I will be happy to do use that for you. Thanks

  • John H. Feb 23, 2017
    Carpet Cleaning
    Verified Review
    Great Carpet Cleaning with VCC!
    Michael, was very courteous and timely with his service. He did a great job.
    Michael N. Feb 24, 2017

    Thank you John, we appreciate your business.

  • Tim M. Feb 19, 2017
    Carpet Cleaning
    Verified Review
    Will use again
    Fantastic service, and cleaning.
  • Amanda W. Feb 10, 2017
    Carpet Cleaning
    Verified Review
    Mike did an awesome job! Will use again.
  • Juana L. Jan 30, 2017
    Carpet Cleaning
    Verified Review
    Awesome Service!
    Mr. Mike was very professional. He arrived early to look around and see exactly what was needed and discussed everything with me. I knew I had some hard to get stains but he worked them out with the "claw." I will definitely be using this service again!
    Michael N. Feb 8, 2017

    Thank you Juana, I was happy to be able to get the stains up for you. The water "claw" does alow me to give some amazing results.

  • Amber C. Jan 27, 2017
    Carpet Cleaning
    Verified Review
    Look no further this company is the best!
    There AWESOME, polite,and efficient! I look forward to doing more business with them in the future. They made this being my first experience with Thumbtack a true delight.
    Michael N. Feb 8, 2017

    Thank you Amber. I appreciate it and it was a pleasure doing business with you.

  • Rodney F. Jan 25, 2017
    Carpet Cleaning
    Verified Review
    TIME IS MONEY!
    First of all, I'm ex military, so TIME is serious for me. Mike was scheduled for 2-3, he came early, that was a PLUS. I was very satisfied with his work and professionalism. We had good conversation. So I would definitely, refer and use his company again.
    Michael N. Feb 8, 2017

    Thank you Rodney. I always try to be early, as being on time is extremely important to me. It was great to meet you and I look forward to doing business with you again.

  • Dorothy W. Jan 20, 2017
    Carpet Cleaning
    Verified Review
    Great job
    He did a great job. He had a great attitude. He was timely.
  • Tony S. Jan 11, 2017
    Carpet Cleaning
    Verified Review
    Great job
    Very polite, good customer service , was on time for the appointment. I was at work when he was there, but my wife was very pleased. Will use them again for future cleanings.
  • LeGrand L. Jan 9, 2017
    Carpet Cleaning
    Verified Review
    Should Have Gone With Rug Doctor!!
    Not exactly what I was expecting, probably should have gone with a company that had products adequate enough to get the stains out of the carpet better. Would have cost more but a better outcome would have been worth it.
    Michael N. Jan 9, 2017

    I'm sorry that you weren't completely satisfied. I do use high quality commercial detergent, unfortunately not all stains can be removed with cleaning only, some heavy set in stains need to have a stain removal treatment.

  • April F. Jan 9, 2017
    Carpet Cleaning
    Verified Review
    A Great Experience!
    Mike was very nice and professional. Good competitive prices. I will be using them again. Very pleased with the outcome. Thank you VVC!
    Michael N. Jan 9, 2017

    Thank you and I look forward to helping you in the future.

  • Karean E. Jan 7, 2017
    Carpet Cleaning
    Verified Review
    Excellent service!!
    Due to the recent heavy rains our basement flooded. He extracted the water from our soaked carpeting. He went above & beyond fixing it. It was a great relief for me.
    Michael N. Jan 9, 2017

    Thank you and I was happy to get that taken care of for you.

  • Jackie W. Jan 6, 2017
    Carpet Cleaning
    Verified Review
    Will be using again !!!
    Excellent professional service. On time, respectful and very affordable. Highly recommend!!!
    Michael N. Jan 9, 2017

    Thank you.

  • Susan G. Dec 31, 2016
    Carpet Cleaning
    Verified Review
    Great Service!
    Excellent job and super friendly folks, would definitely use again.
  • Bonita C. Dec 27, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    It was great. He arrived timely, was friendly, professional, and worked diligently to clean the carpets. He even allowed me to use his phone for a personal emergency! Couldn't have went better and the carpets looked great
  • Jonathan W. Dec 26, 2016
    Amazing!
    Great Service! I would recommend VCC to anyone looking for quality carpet cleaning.
  • Ellen W. Dec 23, 2016
    GREAT CARPET CLEANING SERVICE!!!
    They cleaned my carpet and it looks so so much better now, I never believed my old carpet could be transformed, it looks amazing, I LOVE IT!!!! Wonderful job VVC!!!
  • Patricia S. Dec 22, 2016
    Carpet Cleaning
    Verified Review
    Completely satisfied
    I was moving out and they made the carpet look new. The living room was particularly dirty with red kool-aid stains and Dr. Pepper sprays as well as animal urine, stool, and vomit. After they cleaned the carpet, you would have never known anybody lived there. I would definitely recommend them and use them again.
  • Michael B. Dec 18, 2016
    Great job, very efficient, and great price!
    You made my rug look like new, even got stains out that other companies failed to do! Mike is very friendly and professional and will stay to make sure you are satisfied with the work. Very affordable! Mike thanks for the assistance and coming out so quick and on a weekend to accommodate my work schedule. I will be using you from now on! Also thank you for service!
  • Stacey R. Dec 15, 2016
    Customer for life
    Thank you for the excellent service. Our carpets look new again! You amazed with with the results you were able to achieve! Great job!
  • Myndi O. Dec 15, 2016
    Amazing job done!!
    Absolutely loved everything about your company! My daughter had a red and green stain on her floor not sure what it was but it came right up after Mr. Mike worked his magic! I would absolutely recommend your company to anyone! You pay for what you get! And with this company your carpets look brand new smell brand new and you are treated just like family! Thank you for the amazing job my carpets look amazing and smell great! Will be calling again soon!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Yes, we do. We charge by the room when steam cleaning and by the gallon when using pet stain treatment prior to carpet cleaning.
What is your typical process for working with a new customer?
Conduct an initial inspection of rooms and stains to be cleaned. Address options and expectations with the customer.
What education and/or training do you have that relates to your work?
Certified through The Carpet & Rug Institute. Licensed with Institute of Inspection Cleaning and Restoration Certification.
How did you get started doing this type of work?
Just wanted to work for myself after I retired from the Army.
What types of customers have you worked with?
Commercial and residential from Auburn, AL to Fort Benning, GA.
Describe a recent project you are fond of. How long did it take?
Saved a customer hundreds of dollars by removing pet stains in carpet they were going to replace.
What advice would you give a customer looking to hire a provider in your area of work?
You get what you pay for, so going with the cheapest price isn't always the best choice. Make sure you are getting quality service by a certified and licensed professional!
What questions should customers think through before talking to professionals about their project?
Do you have a truck mounted system with extraction that gives fast drying times? Are you insured and licensed? Do you do a prespray, agitation & hot water extraction with a rising agent?