FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is not standard. We based our pricing on many variables such as; the square footage (size), species, size, style of hardwood and laminate, and the areas being installed which dictate the installation technique necessary to successfully complete the project. However, our pricing is competitive and usually a lot lower than our "big name" corporate-owned competitors. We provide our seniors and veterans with a discount.
- What is your typical process for working with a new customer?
First, we hear out the customer's flooring needs over the phone or e-mail to understand the basics about their flooring project. Secondly, we schedule an in-home estimate to measure, explain the entire process required, and answer any lingering questions or doubts the customer may have about the project. Thirdly, we begin work and continue to coordinate with the customer to ensure that all of their expectations are being met by our company.
- What education and/or training do you have that relates to your work?
We are members of the National Wood Floor Association (NWFA) and attend their training on a regular basis to maintain our team knowledgeable, prepared, and trained.