FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide an affordable fixed price to our customers in advance, customized to exactly what you're looking for. This helps to avoid surprises later on in the process. We don't try to fit our customers into our concept of a website or marketing campaign.
- What is your typical process for working with a new customer?
We ask questions to learn about your business as well as your budget and preferences regarding website design, functions, and marketing. For website or logo design work we ask for your input and once we've started work we send you links for your review and feedback as work progresses. Similarly for website design, we work interactively with our customers as the site is developed. For SEO work we explain the various issues and services we offer, including why we work as we do. SEO is usually not well understood by most of our customers, so we explain and answer all your questions in plain English, without using obscure terminology.
- What education and/or training do you have that relates to your work?
I hold an MBA in Marketing and have more than 20 years business experience running my own business in web design and online marketing, including SEO (Search Engine Optimization), SEM (Google Adwords), custom web design, custom programming, and related services. I manage all projects, though the work is done by employees who are specialists in each area, such as web programming, website design, WordPress development, writing, logo design, SEO, PPC marketing, etc.