FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
SIDING SOFTWASH means a gutter to ground EXTERIOR CLEANING which always includes: siding and foundation, outside of gutters and downspouts, entry areas, patio and deck quick clean, walkways and vertical features, screens cleaned, scrape and clean exterior windows, AC units and misc. ROOF SOFTWASH means you get everything above plus the ROOF CLEANING. The following prices can be expected: SIDING SOFTWASH for Small Home in the $200s; Med Home in the $300s; Large Home in the $400s. ROOF SOFTWASH pricing IS GUARANTEED to be 3% of new replacement cost or less.
- What is your typical process for working with a new customer?
Customer involvement is very minimal...we ask for your common address and some basic information about the job via text, email or phone. We provide a plan and an estimate w/in an hour. If we need to pre-inspect, it will take just a few minutes and you do not need to be present. Once hired, most jobs are completed in one day...some take 2 or 3. We need access to a 120v electric outlet and a water faucet. There are a couple of choices when dealing with window screens. The customer is only required to approve the finished results...and to pay us!
- What education and/or training do you have that relates to your work?
I am a retired industrial engineer / project manager with 40 years of lessons and experience gained working for auto and steel companies on major projects. I own and manage this small family business, and my professional experience coupled with specific "SOFTWASH" training and knowledge translates very well to residential and commercial contracting...but on a much smaller scale. Job quality and work site safety are 2 very important areas of knowledge that we apply to the work we perform every day.