R&M Plumbing and Heating

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Introduction: R&M Plumbing and Heating has been working in the MetroWest Mass. area for over 20 years! We are known for our quality work and the positive customer experiences we provide! R&M Plumbing and Heating is also just one company within the Twin Pines Family of Companies (which also includes FitzCo Construction & Electric, Clean Sweep Chimney & Gutter Services, and Twin Pines Landscaping). For that reason, R&M is often the perfect fit for customers looking for larger-scale projects that require other aspects of home improvement, whether that be construction, electric, masonry, etc. Ron and Ken, the division leaders for R&M Plumbing and Heating, have been working together in the industry for years. During that time, they have established great relationships with their customers, and have learned how much they truly enjoy helping them. No matter the work, Ron and Ken take pride in their ability to always provide high-quality results for their customers!

Overview

Hired 14 times

Background checked

33 years in business

Payment methods

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Featured Projects

13 photos

Reviews

Customers rated this pro highly for professionalism, punctuality, and value.

Good 4.4

7 reviews

5

72%

4

14%

3

0%

2

14%

1

0%

George S.

Sep 27, 2017

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Hired on Thumbtack

Plumbing Pipe Installation or Replacement

Michael S.

Aug 31, 2016

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Hired on Thumbtack

They never contacted me to do the job

R&M Plumbing and Heating's reply

Hi Michael, My name is Ashley and I am in charge of Marketing and Thumbtack referrals for R&M Plumbing and Heating (as well as the rest of the Twin Pines Family of Companies). We just wanted to reach out to hopefully resolve the issue you addressed in your review. As we mentioned in our previous communications with you, we basically faced a horrendous problem with our bidding process. We were unaware that Thumbtack would reach out and ask someone for a review when we were marked as hired, before we had the chance to even reach out to you and schedule the work. We sincerely apologize for the miscommunication, and while we imagine your plumbing needs have been met at this point, we would appreciate any opportunity to rectify this situation with you. We take our reviews very seriously in the Twin Pines Family of Companies (you can see for yourself on our Twin Pines Landscaping and FitzCo Construction & Electric Thumbtack pages), and do sincerely apologize for the miscommunication. Please feel free to reach out if there is anything we can do to help resolve this. Our contact information is still within our Thumbtack message thread. Thank you, Ashley D. Twin Pines Family of Companies

Outdoor Plumbing Repair or Maintenance

Prab A.

Nov 18, 2016

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Hired on Thumbtack

Excellent. Ron , who did the work was not only a pro but a great person to interact. Work ethics were superb

Plumbing Drain Repair

Jonathan d.

May 2, 2017

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Hired on Thumbtack

As is often the case in older homes, it was not quite as easy a job as it first appeared, but the the team was prompt, thoughtful, pleasant, and creative! I'd call again for sure.

Plumbing Pipe Repair

Lakshmi S.

May 19, 2017

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Hired on Thumbtack

Ron quickly assessed and brought the crew later who did the job efficiently and cleanly. Appreciate the same ! Would hire again.

Plumbing Pipe Repair

Credentials

Background Check

Ronald Moberg

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Depending on the type of work, we either complete an in-person estimate of the job, or provide an hourly rate. This distinction is based off of the size and complexity of the job. All estimates that are able to be scheduled between the hours of 7am and 3pm M-F are free.
What is your typical process for working with a new customer?
Our division leader Ron starts every new relationship with a customer with a phone call. In that call, he tries to learn the most he can about the customer's job, property type, and budget so that he can provide the best suggestions and most accurate quote for that individual customer.
What education and/or training do you have that relates to your work?
Ron has over 35 years of experience in the plumbing and heating fields, and holds a Master Plumber's License. All of our employees are legally registered and licensed plumbers, as well.