About this pro
The guys did an amazing job, and the kids LOVED the characters. The changing was seamless, the intro and exit went smoothly. Very happy with the service and the energy the guys brought to the party and playground. Really made a lot of kids day.May 5, 2018VerifiedDontria L.'s reply
We appreciate you! Thank you very much
I initially utilized another company who failed to confirm on the day of my daughters birthday party that a character was coming. I quickly posted a project on Thumbtack two hours before the party and Royal Entertainment responded to my ad within minutes. I spoke with them, booked a character and face painting at a reasonable price, and they showed up to the party and executed with ease. Thank you saving the day. The party would have been a disaster if not for Royal Entertainment’s superior customer service and willingness to meet my needs at the last minute.Dec 18, 2017VerifiedDontria L.'s reply
Amazing picture! Thanks so much for taking the time to rate us! All previous clients to book in the future get a 10% discount! :)
Great character costume, friendly and the kids loved it. Would defend recommend.Apr 29, 2018VerifiedDontria L.'s reply
Thank you! 😁
Characters were very engaging, great customer service, very responsive, on time — great service. Will use again!Nov 25, 2017
They were great even with a small crowd. They adjusted well as the crowd grew. Kept the kids entertained. On time and communicated well. Just what the Doc ordered.Jul 12, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Mascots are $125per 45 mins, $145per hour as of now. face painter: $125 per hour ballon professionals and custom cake artists need details before pricing.
- What is your typical process for working with a new customer?First, I find out what exactly the customer is looking for. I present all of our available services and pricing. Next, I offer them a discount upon extended time, references, etc. Next, I ask for a 50% deposit to hold their date and time, I sent them a confirmation of their payment. Upon arrival date, I check in to make sure all information is still the same and allow my employees to go make their event amazing!
- What education and/or training do you have that relates to your work?I have worked with children for over 5 years. I have found out what makes them happy and excited. I decided to create my own business making children smile all over! I hope to expand within a year as well.