This repair was previously attempted by the home owner which used a substance that could not be removed from the joint without damaging the drywall further. I removed what would come off without damaging the drywall, but some of the substance still remains which made it impossible to get the seam back down to flush with the drywall. With any knockdown texture repair you will always notice a line between the existing and the repair edges since you are placing texture on top of texture. The only way to avoid this is to completely skim coat the whole ceiling and retexture which is a very expensive project. As always, I would like the customer to contact me if they feel they have an issue with my work. I may be able to address the issue or make changes to the repair. Thanks.
The phone number you provided me does not work. I have tried it many times. I assumed you would try and contact me since I wasn't able to contact you.
I met with this customer to discuss the replacement of vanity tops in three of their bathrooms, along with a few other miscellaneous repairs. The vanity tops appear to be a custom size that would have to be replaced by an actual countertop company. I gave the customer the number of a counter top company that I trust. The customer was instructed to get a quote on replacing the tops. Once they had the quote and confirmed they were able to make the new tops, I would be able to continue with my estimate on the remainder of the work. This was explained several times. I've had no call from this customer in the last two weeks regarding this project. My phone is always on, I strive to communicate with customers on any issue. Thanks.