FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have standard prices for pool openings and closings. Some services are billed at a flat rate price and others are billed by the hour. Weekly cleaning (maintenance) is determined by both pool size and geographical location. Prices do change periodically. You may visit our website for current information.
- What is your typical process for working with a new customer?
I try to gather as much information as possible about the pool. Every pool is a little bit different in some way or another. Sometimes a little history about prior services can help us determine the best way to handle your unique situations. Ultimately, the more information we can gather, the better.
- What education and/or training do you have that relates to your work?
I have worked as a service technician in the pool and spa industry since 1998. To be even more specific, all of those years were worked in and around Atlanta, GA. I have attended multiple training classes for all major equipment manufacturers and I possess technical documents for all types of equipment (heaters, control systems, salt systems, etc.) One important thing that sets me apart from many other technicians is that I will call a manufacturer for technical support if I think it will help diagnose a problem correctly. A manufacturer's tech support team is there to make sure I am able to get your pool back up and running as efficiently as possible.