FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We come to your home or Business so that we can see your trouble areas and give you a binding estimate at the time.
- What is your typical process for working with a new customer?
We will schedule a visit to your home or business to see firsthand the areas that need work. We will show you a sample of our work on your surface, and provide you with a binding estimate. We will tell you exactly what to expect when our workers arrive, and how you should prepare for our work.
- What education and/or training do you have that relates to your work?
The Groutsmith is a locally owned and operated franchise. Groutsmith franchisees are thoroughly trained by the Groutsmith company which has been in business since 1992 and is widely recognized as the leader in the tile and grout cleaning and restoration profession.