Solution Based Plumbing and Heating, Inc.

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Introduction: Our business prides itself on long-term solutions rather than quick fixes. We communicate with and educate our clients while providing quick response, expert service, competitive pricing and a clean and friendly staff. We savor technical challenges! Our long-lasting relationships with clients are prized. We love establishing trustworthiness and creating calm in some of the most difficult times for homeowners.

Overview

Hired 252 times

Background checked

Verified business

10 employees

11 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2018

2016

Featured Projects

44 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.6

152 reviews

5

85%

4

6%

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Read reviews that mention:

Baris T.

Jul 14, 2023

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Hired on Thumbtack

Installing a rooftop hvac unit on a rowhouse in center city with a crane? No problem. The work was done on time, very punctual and great communication from the entire team. A massive project with need to access the house, inside and out, from early hours to possibly multiple days felt like a breeze if you let solutions-based plan this out. Team doing the install, service as well as the office were all knowledgeable and in sync. Courteous, professional and personable, great personnel, solid work and cleanup after. Great experience, repeat customer for plumbing and hvac, different teams- equal experience.

Details: Repair • Only warm air is blowing from the vents • Roof • Townhouse

Central Air Conditioning Repair or Maintenance

John M.

Jul 29, 2016

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Hired on Thumbtack

INSPECT AND ANALYZE WATER/SEWER BACKUP IN NEW HOME My son and his fiancé own a new home in Fishtown. They paid in excess of 500k for the home and took possession at closing in January 2016. This is their dream home and represents a major financial commitment on their part. Since they took possession and ownership, their basement has flooded on two separate occasions in less than 6 months. As a result of the first flooding, the new flooring in the basement was damaged and now needs complete replacement. This expense will be borne by my son and his fiance. In addition, their worrisome concern about the prospect of future flooding has also led to capping the plumbing fixtures in the basement until some kind of fix can be achieved. This means the basement toilet and shower will not be usable for an indefinite period of time. On both occasions a significant amount of rain fell, so there may or may not be some question whether the combined sewer/waste water line that runs under their street was overly taxed by an unusually high volume of water that fed into the sewage line. However, the question of backflow of water into such a new house also raised a significant question about the adequacy and workmanship of the home's newly constructed plumbing system. In an effort to investigate the facts concerning the builder's performance, I reached out to Josh at Solution Based Plumbing on an early Sunday morning. That same morning, as he headed into church, Josh told me he would make himself available to look at the situation later that very morning! I honestly could not believe that he would make himself available to assist me on such short notice. When he arrived for the inspection as promised, he looked around, explained his preliminary findings, and recommended that he do a camera test of the water lines to assess and evaluate the situation. He made clear he would call the situation as he found it, and that he would not come to any adverse decision about the plumbing if his findings were simply "marginal" for poor installation. Two days later, and as scheduled, Josh performed the camera test. He viewed the inside of the plumbing lines carefully and explained to my son and me what he was looking at as he went. He found two significant builder's performance issues in the water line leading out of the house to the street. He carefully detailed his observations and findings and explained their impact on the drainage issue and their contribution to the backflow my son experienced since moving into the house. He said he would follow up with a written report of his findings, and he proceeded to do so within 24 hours after leaving the house. IF EVER my son needs to deal with plumbing-related issues that the builder refuses to address under his warranty, my son (and I) will not hesitate to call Josh back for assistance. There are several reasons I can say this without hesitation. Josh is competent, well spoken, polite, professional, objective, responsive, and honest. He and his company provide a level of service that is uniquely reliable for customers who are looking for fair, honest and reasonably priced solutions to their plumbing problems. His wife, Stacy, provides tremendous administrative support to complement Josh's hands on involvement. This company and its owner/operator is the real deal that customers in need of plumbing services are looking for. Josh and Stacy fully acknowledge the importance of customer focus in delivering a vital service to the public, fully consistent with their statement of ethics which you can view on their website. Thank you Josh and Stacy!! John

Plumbing Drain Repair

Lisa I.

Jul 7, 2023

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Hired on Thumbtack

Solution Based had my AC unit back up and running less than 15 hours after I chatted with Josh on Thumbtack. His wife Stacie is personable and professional. She got Darren coordinated to come to my house while she and I talked about diagnosing AC units. I've had them install a hot water heater and I'm happy to be cooling down indoors on the hottest day on earth ever! Definitely recommend!

Details: Repair • Only warm air is blowing from the vents • Basement • Outside • Condo or apartment

Central Air Conditioning Repair or Maintenance

Ann N.

May 18, 2023

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Hired on Thumbtack

They were kind and gave clear explanation of our problem and recommendation for fixing it. They also returned quickly to fix a follow up problem. Did a wonderful job with attention to detail and maintaining a clean work area.

Details: 1 shower or bathtub • Combination shower and bathtub • Leaking faucet or shower head • House

Shower and Bathtub Repair

Thanos M.

Feb 18, 2023

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Hired on Thumbtack

I had a hot water heater break down and I came to find out it wasn't vented properly in the first place. Properly venting its replacement and picking the right type of heater to meet our family's needs was our biggest concern. Josh came out and was super helpful and knowledgeable. I mentioned my pain points and what I wanted, and we came up with a solution that made sense. Stacey was super friendly and responsive for booking and answering questions. We had a tankless water heater installed in one day with venting through our stone wall that turned out great! It's been a month since the installation, and we couldn't be happier. Highly recommended!

Details: Yes, the location has an existing heater • Gas tank (standard) • A.O. Smith • Basement • House

Water Heater Installation or Replacement

Credentials

Business Verified

Solution Based Plumbing and Heating, Inc. verified

Background Check

Joshua Simpson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Service calls are based on a flat rate price schedule, a la carte. Any additional same-call services are performed at a reduced rate. Please call for details!
What is your typical process for working with a new customer?
Our clients have a wide variety of needs and desires. Once we determine what you may hire us for, we will help you make a decision on how you'd like to proceed with the task at hand. For smaller service calls such as a water heater installation, we may be able to give you pricing before we come to your home. For projects that involve planning, we will schedule to meet with you in person and discuss your goals and options. You will then recieve a proposal that details what we will do, materials to be used, placement, and more as necessary. We will coach you on what to expect before, during and after your project and maintain clear communication through the entire process. There is a lot to discover about Solution Based ~ you have only just begun! The best way to interview us is to call, so please do!
What education and/or training do you have that relates to your work?
The lead plumbers on our team have either Journeyman or Master's licenses. They have had a minimum 4 to 5 years of proper training in trade school plus years of on-the-job training and examination before aquiring their Journeyman's licenses. Another year of full-time employment under a Master Plumber and second examination is required for the Masters. Our plumbers well exceed the above listed requirements and combined have been involved in their profession for longer than a lifetime!