Foto Bomz Party Booth LLC

As mentioned during our initial phone call, since we were within 30 days of the event (and the client was out of state), the contract was to be completed and returned immediately, along with the entire payment. She said she would send out Wednesday. Until both were received, this reservation would not be considered “booked”. She received a copy of the contract via email on Tuesday, as she stated. I sent a follow up message to her on Thursday, to check the status of the contract, and to ensure that she was still interested in booking that date (since we were only 2 ½ weeks from the date of her event). I had other people inquiring about the same date and wanted to make sure payment was sent so I could tell the other potential clients that it was booked for sure. She became very upset and left a message on my voicemail stating that she “was not comfortable with the contract” and wanted to further discuss and also stated that it “was not a good customer service trick” I was pulling. I returned her call and apologized that she felt as though I was “pulling a customer service trick”. She became belligerent and stated that the caterer and DJ she reserved were satisfied with payment the day of the event and that I should do the same. I explained that I did not run my business in that manner and that since we were only 2 ½ weeks from her event (and she would be paying with an out-of-state check), it would take 10 business days for her check to clear, so even if she sent the check out on Friday September 18 check would have never been cleared by my bank, which is why I insisted on immediate completion/submission of the contract and the entire payment be sent out on Wednesday. I could not take the chance of the check not arriving on time and that the funds would clear. We do accept other forms of payment as shown on the contract and our site. Our policy states that a check must be cleared before the event and must be paid in full. She continued to speak in a belligerent manner so I informed her that I did not think that we would be a good fit for her event and hoped that she would be able to find another photo booth company who would be able to meet her needs. I remained calm and professional throughout the entire call.