FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, honest pricing for quality work. Every job is a little different, so we provide custom quotes based on the size, scope, and materials needed. No hidden fees — we explain everything up front. Free estimates — we'll walk you through the cost before we begin. Flexible pricing — we work with your budget whenever possible. You only pay for the work you need — no unnecessary upselling. Whether it’s a small repair or a big project, we always aim to give you great value for your money.
- What is your typical process for working with a new customer?
Our Typical Process: When a new customer reaches out, we start with a free consultation — either over the phone or in person — to discuss your project goals, style preferences, and budget. Once we understand your vision, we provide a clear, detailed estimate and timeline so you know exactly what to expect before any work begins. From there, we handle everything from start to finish: sourcing quality materials, keeping you updated on progress, and ensuring the job site is clean and safe. Communication is a top priority for us — we stay in touch every step of the way so there are no surprises. Once the project is complete, we do a final walk-through with you to make sure every detail meets your expectations.