FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in 100% transparent and upfront pricing. We have a standard service call fee of 70$ which covers the technician's travel and a full, professional diagnosis of your appliance. The best part? If you decide to move forward with the repair, this fee is fully applied to your final bill. You will always receive a clear, itemized quote to approve before we begin any work, so there are absolutely no surprises.
- What is your typical process for working with a new customer?
Our process is designed to be simple, professional, and stress-free from start to finish: 1. Service Call: We'll schedule a convenient appointment window for you. Our technician will send a text message when they are on their way. 2. Diagnosis & Quote: We perform a thorough diagnosis to find the root cause of the problem. We then explain the issue and provide you with a clear, upfront quote for the repair. 3. Repair: Once you approve the quote, our skilled technician will perform the repair efficiently, using high-quality parts. 4. Payment & Follow-up: We accept all major credit cards on-site for easy payment. We stand behind our work and are always here if you have any follow-up questions.
- What education and/or training do you have that relates to your work?
Our technicians are professionals with over 5 years of in-field, hands-on experience servicing all major appliance brands and models. We are committed to continuous training to stay up-to-date with the latest technology in modern appliances. Additionally, we are fully **EPA 608 certified** for sealed system repairs, ensuring all refrigerant work is done safely and legally.