FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Johnson Power and Air, we believe in straightforward, transparent pricing. We provide upfront estimates before any work begins, explain all options clearly, and never surprise customers with hidden fees. Pricing can vary based on the scope of work, but we’re always happy to walk through solutions that fit your budget.
- What is your typical process for working with a new customer?
We start by listening to the customer’s concerns and gathering details about the issue. From there, we schedule a visit to diagnose the problem, explain our findings, and present clear repair or replacement options. Once approved, we complete the work efficiently and make sure everything is tested and working properly before we leave.
- What education and/or training do you have that relates to your work?
Our team has hands-on industry training and ongoing education in HVAC and electrical systems. We stay current with safety standards, local codes, and best practices to ensure every job is done correctly, safely, and efficiently for our customers.