George Brazil Plumbing and Electrical

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We offer Senior and Military discounts. We also offer memberships to our customers that come with additional discounts on any paid service in addition to a deeply discounted Emergency fee. We also offer flat-rate pricing to all of our customers. WE DO NOT CHARGE BY THE HOUR. We charge by the task so all customers get the same pricing.

• What is your typical process for working with a new customer?

  Our customers call in, we qualify the call making sure it is an area we service, job type is something we provide and most importantly, we are speaking to the homeowner. Once this is established we check availability and attempt to book a general day appointment (8am-6pm arrival time with 2-3 check ins) the day of the appointment. This allows the technicians to have flexibility in their schedules to stay onsite with current customer as long as they are needed for expected repair and unexpected issues. Since we check in with the customer throughout the day, they are not required to stay at home all day waiting. Once a technician in their area frees up for their next call, our dispatch department will reach out to the customer to ensure they have enough safe drive time to make it home (or we verify customer is already home) and we dispatch the technician.

• What education and/or training do you have that relates to your work?

  All of our service technicians along with office staff all receive Nexstar training. This helps with things like writing detailed estimates, how to properly communicate with customers and best business practices. We also offer in-house training in our training facility. We also utilize our vendors to train our technicians on the specialty items we offer to ensure complete knowledge.