Done right plumbing ✅✅

Top Pro

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Why this pro?

Customers describe this pro as professional, knowledgeable, and quick, and say they communicate clearly. They provide plumbing pipe and drain installation and repair services, and they’ve been in business for 18 years.

Summarized from the pro's profile. Review their profile for the latest.

About

Family-owned and proudly serving the valley for years, Done Right Plumbing / Protech Plumbing and Rooter LLC delivers professional, clean, and reliable service you can trust. If water runs through it, we do it. We’re licensed, bonded, and insured, and we never sell you anything you don’t need. Our small team focuses on great customer service, quality workmanship, and fair, affordable pricing. Services include: • Tankless water heaters and water heaters • Sewer lines, drains, and emergency plumbing • Toilets, faucets, and shower/bathtub remodels • Water damage restoration and dry-outs • Garbage disposals and pipe repairs We truly value referrals and treat every customer like family. Contact us today to get your plumbing done right.

Overview

Current Top Pro

Hired 931 times

Background checked

4 employees

19 years in business

Business hours

SunClosedMon7:00 am - 5:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

2022

2021

2020

2019

Services offered

Heater services needed

Repair

Installation or replacement

Routine maintenance

Heater problems

Maintenance needed

No hot water

Water isn't hot enough

Hot water turns off during use

Type of water heater

Gas tank

Electric tank

Gas tankless

Electric tankless

Projects and media

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Great 4.7

456 reviews

5

85%

4

9%

3

1%

2

2%

1

3%

Read reviews that mention:

Patrick B.

Apr 16, 2026

•

Hired on Thumbtack

John replaced my main water shutoff, replaced my water heater and removed the old water softener to install an all-home reverse osmosis system. The work was completed in a day and consistent with his quote. His quote was much more reasonable and completed a lot within a single day! Will definitely use him again, when i need a plumber.

Details: Yes, the location has an existing heater • Electric tank • I would like the pro to buy the water heater • House

Water Heater Installation or Replacement

Paul B.

Jan 27, 2026

•

Hired on Thumbtack

I submitted a service request late in the evening and John was out to my home in the morning. I ended up having a new water heater installed and John completed all the work at a very fair price. John is professional, friendly and a man of integrity. I would definitely reach out to John for any future plumbing needs. Thanks again John for the speedy response and getting our family back to normal with much needed hot water. Best, Paul

Details: Repair • No hot water • Other heater issue • Gas tank • Garage • House

Water Heater Repair or Maintenance

Charles T.

1 month ago

•

Hired on Thumbtack

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • House

Plumbing Pipe Repair

Ricky S.

Nov 29, 2025

•

Hired on Thumbtack

John replied in 10 mins after my request in late night and arrived 2nd day 8am. John Quickly diagnosed the problem and helped contact and file claims with the water heater warranty which saved us more than $900. Professional installation and nicely explained how to maintain and service the water heater in the future. Very reasonable labor charge and directly work with Rheem supplier to get the leaked water heater replaced.

Details: Repair • Leaks • No hot water • Gas tank • Garage • House

Water Heater Repair or Maintenance

Monalisa L.

Feb 17, 2026

•

Hired on Thumbtack

Responded quickly. Came when they said they would. Had a problem with the repair, they came back quicky and corrected the issue.

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • House

Done right plumbing ✅✅'s reply

Thank you. We appreciate the great review.

Plumbing Pipe Repair

Credentials

Background Check

Jenny Alton

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair prices and genuinely care about the quality of our work. We offer military and senior discounts.
What is your typical process for working with a new customer?
I like to see the job to give an accurate bid. Listen to the customer and hear their concerns, visions and designs.
What education and/or training do you have that relates to your work?
I have 17 years experience in all types of flooring back splashes showers ect.. My husband is a licensed and insured plumber and together we make one heck of a team. We also have an amazing crew of guys. Some with 45 years experience.

Done right plumbing ✅✅

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