If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.
Overview
Hired 4 times
Serves Tempe, AZ
Background checked
10 employees
57 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism.
2.5
2 reviews
5
0%
4
50%
3
0%
2
0%
1
50%
Your trust means everything to us. Learn about our review guidelines.
James F.
May 1, 2024
•
Hired on Thumbtack
Only got the initial quote today. For some reason the Thumbtack app didn't sync up with the company and I wasn't on their schedule but after an hour I called them and they said they would send someone in the next couple hours. I had the day off so it wasn't a big deal
Details: Repair • Only warm air is blowing from the vents • Outside • Ground floor • House
Central Air Conditioning Repair or Maintenance
Erik A.
Feb 13, 2024
•
Hired on Thumbtack
I’m very dissatisfied with the service I received so a simple job of retrieving a dryer vent cleaning rod and brush out of my dryer vent. The initial visit, the technician charged me $200 after all he did was crank on the power drill attached to the rods and break off the brush from the rods leaving it stuck in the vent. This was a 2 minute job that I could have done myself, but I didn’t because I figured a professional would be able to fix it with the appropriate access (i.e. a ladder). He told me he would come out the next business day and retrieve the brush from the roof (since my vent goes to the roof). Prior to this, I had already told the company that my vent went to the roof and the size of the ladder needed before he even came out and he showed up without a ladder tall enough. The next business day came and I had not heard from anyone so I called on my lunch hour and was told they made a scheduling mistake and someone would come out the next day. The next day came and I received a call that since it was raining they could not safely go on the roof (rain was in the forecast and they knew the job entailed going on the roof so why did they schedule it for that day?). So they rescheduled for the next dry day in the forecast. On that day, I received a call saying that there was no one available with a ladder so they would need to reschedule AGAIN! At this point I feel like I am being taken advantage of after already paying the $200 and since I already paid they have no incentive to fix the issue that they made worse by breaking off the rods from the dryer cleaning brush. The problem was never solved and it is a very simple job as long as you have a ladder tall enough to get to the roof which apparently is hard to come by for this company.
Details: Condo or apartment • Two-story building • Less than 1,000 sq ft • Dryer • 1 - 5 vents
Duct and Vent Cleaning
Credentials
Background Check
Larry Thornton
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
All of our repair and replacement pricing is pre-printed on our Pricing Guides. Unlike some other companies, we don't makeup pricing depending on how much we think we can charge. We offer a discount on repairs for those customers who are members of our maintenance plan. On occasion, depending on the difficulty of install, schedule availability and other factors there can be discounts given for replacements. The bottom line is you will know in advance how much something is going to cost prior to any work being performed.
What is your typical process for working with a new customer?
When working with new customers, we believe in taking the time to fully understand the customer’s current system, any problems or issues, as well as walking the customer through our recommendations. Take comfort in knowing, you can book an appointment during a timeframe that best fits your busy schedule.
What education and/or training do you have that relates to your work?
At One Hour Heating & Air Conditioning, our high-quality work and customer experiences are known throughout the country because of our experienced and knowledgeable technicians. Our technicians are friendly, clean, polite, and experienced, and they use state-of-the-art tools and techniques every time. Franchised and company-owned locations maintain a drug-free workplace and formal drug testing procedures for employees, subject to applicable laws. Our technicians are professional, honest, and courteous for your peace of mind. Our technicians have the following qualities in all of our One Hour locations: • Skilled Professionals: Our employees are trained and experienced at their trade, take continuing education courses, and regularly attend seminars. • Friendly & Courteous: Our technician will treat you and your home with respect and consideration. • Drug Tested: Our employees go through an extensive background check before being hired and go through random drug tests, where permitted by law, throughout their tenure. Our technicians are the best in the business, having gone through rigorous training in order to be able to identify and repair any issues with your HVAC system.
