- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts for AARP Members, Military, First Responders, and Public service employees
- What is your typical process for working with a new customer?
After setting the initial appointment, we bring out the necessary samples from major flooring manufacturers. We meet with the customer and discuss their wishes and needs. We walk the entire area with the customer. After performing laser measurements, we discuss particulars about the job. WE NEVER pressure our clients into making quick decisions on the spot! New floors are not something that you can return in 30 days if you "don't like the color!" Take your time, and we can come back to your home as many times as necessary until you are 100% ready to move forward.
- What education and/or training do you have that relates to your work?
Over 50 years of combined flooring experience from installation, sales, project management to customer service.