FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We generally price by volume, so it depends on how much of our truck gets filled up. Our trucks hold 18 cubic yards, so they are fairly comparable to a 20 yard dumpster. Heavier items like pianos, dirt, rock, concrete may be priced more by weight, logistics, etc. We do offer discounts for items that can be donated, recycled, or otherwise diverted from the landfill. We strive to keep as much as possible out of the landfills!
- What is your typical process for working with a new customer?
We usually start either by phone or via email, depending on how the customer chooses to reach us. We start by discussing what items need to be removed. If it's just one or two standard sized items, we can usually give a ballpark idea of pricing. In most cases, we will ask if the customer can send photos of the items to be removed. That will usually be enough to provide an estimate. In cases where the photos aren't very descriptive or if photos aren't really an option for whatever reason, we can come out and offer an in-person estimate. Once we have agreed on pricing then we will schedule the customer in. We can usually schedule as soon as next day to within 48 hours.
- What education and/or training do you have that relates to your work?
All of our Lead Drivers currently have 3+ years experience in Junk Removal. We provide on the job training and have weekly safety meetings with all employees. There is a focus on safe lifting practices, proper loading techniques and accident avoidance.