FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent, Competitive Pricing Tailored to Your Project At Castillo Stoneworks, we believe in honest, upfront pricing with no hidden fees. Each project is unique, so we provide customized quotes based on the scope of work, materials selected, site conditions, and design complexity. We’re happy to work within your budget and offer guidance on how to maximize value without compromising quality. We offer competitive rates for all our services and may provide discounts for larger projects or bundled service packages. During our consultation, we’ll walk you through the estimate in detail so you understand exactly what you’re paying for—and why.
- What is your typical process for working with a new customer?
Our Process: From Vision to Completion At Castillo Stoneworks, we follow a streamlined, client-focused process to ensure every project is completed efficiently, beautifully, and to your satisfaction: Initial Consultation We begin with a free consultation—on-site or virtual—where we listen to your ideas, assess the space, and discuss your goals, budget, and timeline. Design & Material Selection Based on your vision, we offer expert recommendations on design elements and materials that align with your aesthetic and functional needs. We can also create sketches or layout concepts if needed. Detailed Estimate Once the scope is defined, we provide a transparent, itemized estimate outlining labor, materials, and any other associated costs. Scheduling & Preparation After the estimate is approved, we schedule your project and coordinate all logistics. We ensure the site is properly prepared and materials are sourced in advance. Installation & Execution Our skilled team begins work, maintaining clear communication throughout the process. We take pride in clean, safe worksites and precision craftsmanship. Final Walkthrough & Completion Once the work is finished, we conduct a thorough walkthrough with you to ensure everything meets or exceeds expectations. We don’t consider a job complete until you’re fully satisfied.
- What education and/or training do you have that relates to your work?
Expertise and Training at Castillo Stoneworks With decades of combined hands-on experience in masonry and hardscaping, our team at Castillo Stoneworks brings a wealth of knowledge to every project. We are committed to continuous learning, ensuring that we stay ahead of industry trends, techniques, and best practices. Our team members hold a range of certifications and training relevant to the masonry and construction industry, including: Certified Masonry Specialists Ongoing training in both traditional and modern masonry techniques ensures we can work with a wide range of materials and applications, from classic brick to intricate stonework. Advanced Hardscaping Design Our expertise includes specialized training in hardscaping design, helping us create outdoor spaces that are not only functional but also visually striking. Safety and Quality Assurance We prioritize safety on every job site, and our team is trained in the latest safety protocols to ensure a secure working environment for all. Additionally, our craftsmen have apprenticed under master artisans, continually honing their skills in precision cutting, stone setting, and custom fabrication. This combination of formal training and years of on-the-job experience makes Castillo Stoneworks your trusted partner for any masonry or hardscaping project.