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Very nice! Your service is courteous and professional and your work is extremely high quality with obvious attention to detail.Its a capable for save you.Your team is performed very well and good so...Jun 29, 2013
The service I received from Krollpfeiffer & Co was outstanding. I would recommend their services to anyone needing a high level of expertise in their field of business. I would most definitely use their services again, no doubt about it.Jun 15, 2011
Inspired by some of the current tv shows that uncover family mysteries and help flesh out family trees I started to work on my own situation. However, it's a lot more difficult than it appears on tv. I contacted Krollpfeiffer & Co. to help me. I was amazed at how quickly they were able to uncover the real facts and the real, complete stories behind the half-truths I'd previously known. The journey into my own history was made fun and easy with the wonderful, professional help from Krollpfeiffer & Co. I highly recommend them.May 21, 2011
I utilised the services of Krollpfeiffer & Co recently to assist me with a difficult spousal matter including personal harrasment and media defamation. They were able to resolve many of the issues within a matter of hours, and finalise my requests within days. You can't put a value on peace of mind and anxiety resolution, but they were able to work to a very reasonable budget, act promptly, and I'm extremely pleased with the result of their services.May 17, 2011
Too bad I could not give this business a zero. I hired this firm for a business matter, and so far, it has proven to be a costly mistake. After securing a non refundable retainer in the amount of $1500 - which they pushed extremely hard to have it wired ASAP-, the PI has gone MIA: no invoices, no transcripts -which were promised almost a month ago and still have not been delivered, no feedback either by phone or mail. All my requests for billing - which I have done by phone and email multiple times have not been answered. The only comment that I got from Stephen is that I was going to be charged 6 h + expenses for an interview that lasted a little bit over an hour. My overall impression is a total lack of transparency in their billing and charges and I wish I had never hired them in the first place.Sep 14, 2012Private I.'s reply
Our firm initiates a Client Retainer Agreement. It clearly spells out what our client is billed and how much. This client and their operation hired us to help in refuting allegations of abuse. The client decided that, two weeks into our agreement, they would rather hire their attorney and another cheaper investigator in Mexico. We do not refund money based on these facts. Client did not cooperate in assisting us to conduct the work we said we would do. Instead they spent time trying to find ways to get around our agreement. It is important for all clients to know that once we enter into an agreement, we will do the work, but expect too that the client will uphold their end of the terms. In this case, the very next day the client entered into agreement, we sent a bilingual investigator to assist them in their matter. Client was aware of travel charges, and our hourly rate. Our Client Retainer Agreement does provide for the Client to receive the remainder of their retainer in our time during the course of a year, should we not exhaust the entire retainer amount. In this case, this Client may still use us for the unused portion of her and her companies retainer as of writing. We do not refund the retainer due to client later wanting a cheaper option. We gave a fair assessment of time on this matter on Client behalf. We NEVER had the client wire us money. They wanted us to start the next day, and we accept PayPal for credit card payments, however, their card kept declining. We gave the client the option of making a direct deposit into our business account. This was all because the Client wanted the case began immediately and we generally do not work on a project without a retainer.
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- What should the customer know about your pricing (e.g., discounts, fees)?We are the first and only San Francisco detective and private investigation agency to offer a 110% price guarantee. We will match, then beat any "like" agency by 10% of their published professional fees (see terms and conditions below). No one with our experience or expertise comes close. Our objective is to keep working in a changed economic climate. We feel that our professional fee structure works for us and we hope you too will see that it will work well for you. Terms and Conditions to 110% Low Price Guarantee: "Like" agency means that the agency whose price we beat must be a verifiable licensed California private investigator. Their prices must be published on their Website or in other marketing material for us to meet or beat their prices. They must have been in business in California for 5 or more years. They must not have any negative sanctions against their current license status. They must carry a liability policy for us to meet their price. This means if they don't publish that they carry professional liability insurance, then we probably won't beat their price, but we may at our option meet it. We only beat or meet prices in cases we decide to accept. We do not accept all private investigation cases into our agency.
- What types of customers have you worked with?Krollpfeiffer & Co. conducts all sorts of private investigations every day. This may include due diligence investigations, asset tracing, background investigations, vetting of Board members and senior executives, witness interviews and pre-employment background checks. We use savvy and creative techniques and strategies to acquire ethical information. We use open source intelligence, public records and proprietary data to get answers. We are scalable to any investigation by using our international network of specialists in their professional field such as journalists (on the ground intel), forensic accountants (complex fraud issues), and a host of other professionals that can help us provide you answers. We provide you with accurate, timely and ethical information that helps you make better decisions.
- What advice would you give a customer looking to hire a provider in your area of work?Watch out for the wannabe! There are many private investigators popping up everywhere. Most are new in the business and have good intentions but provide poor results. Look for a private investigator who will meet you in their office or at a location comfortable to you. Ask to see their California State license. Go to www.bsis.ca.gov and verify their license. This shortened URL will take you to the license look up page (http://tinyurl.com/3xqrgt). Ask if they carry professional liability insurance. Ask them to provide you with a willing reference (not always possible). Ask your private investigator what they bill for. Many will nickel and dime you and you may get hit with unknown fees. Does the private investigator provide you with timely updates? Do they have more than one investigator on their team to assist you should your matter be complex? Do they have experience above and beyond run of the mill police business and insurance surveillance experience? KROLLPFEIFFER & Co.(PI 23712) has decades of experience and our experience comes from doing business in hostile environments world-wide. You can count on our services to ensure peace of mind and clarity.