SecurityBud

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Introduction: We are the neatest, cleanest, and best quality craftsmanship. Our Technicians always look appropriate and have a great deal of pride in their work. We don't cut corners, and I insist on doing things the harder ways if it results in a better overall installation/job. We aren't the cheapest, we aren't the most expensive, but we are the best. We really enjoy building those long lasting relationships with our customers. Some Customers I have had for over 6 Years. Our Customers are more than just customers, they become apart of our family.

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3.0

2 reviews

50%

David R.

Feb 8, 2014

Basically, I had to call SecurityBud after one of those budget installers off of craigslist gave me a "great deal" and decided to take two weeks to get the camera system I purchased at Costco up for me. The whole time the guy was trying to fix this trying to do this blah blah blah. It never looked right and the guy wasn't very safe in my building using ladders not tall enough etc.. I finally got fed up with the excuses and constantly needing a different part so I called SecurityBud. Dan and his staff are knowledgable and do beautiful work. I had received a couple of different bids to fix everything from different companies, and although SecurityBud wasn't the cheapest we decided to go with SecurityBud because of the quality of the system, installation and there thoroughness about details. Definitely going to be referring people for their surveillance systems. Once my contract is up we will be switching our alarm over to SecurityBud Monitoring only 20 bucks a month for a real alarm company!

SecurityBud's reply

Thank you so much David for the accolades. We are very happy that you enjoy your system and look forward to working more in the future. Thanks again for the review!

Private P.

Jul 2, 2015

SecurityBud appears to be a fly by night operation. You should not make the mistake of relying on this inexperienced, mismanaged and/or short sighted company to install your security system. PROCEED AT YOUR OWN RISK. Caveat Emptor! (I.e., "Let the buyer beware.") As a preliminary matter (see all my substantive points below for details), Security Bud consists of apparently just two people, Dan and his wife Sindy, who masquerades around as his "staff." The telephone number provided for Security Bud connects through to Sindy's cell phone and she usually answers it while driving. First, the installers failed to use quality connectors and even installed poor connections. The ethernet cables were miswired (they connected the small wires in the ethernet cable in the wrong order onto the ethernet plug). And, the installers left without properly setting up the web protocols. They claimed it was my internal internet web protocols that they "had nothing to do with." The cameras would intermittently go online and offline at home. So, I couldn't fully use the system when they were done. I later found out that Security Bud had miswired the ethernet cables. I found this out because I engaged another security company to fix the mess that Security Bud created. The new security company I hired used a small device that told them which small wires in the ethernet cable were connected in the right or wrong order. Security Bud either did not have one of those small, low cost devices or did not care to use it. Second, Security Bud ran an extension cord from my furnace wall plug up the wall through the ceiling and into a bedroom closet to the DVR and camera fuse box. But, the furnace wall plug had only one outlet, so they plugged in a small three prong electrical plug adapter. The furnace was then plugged into the plug adapter with the extension cord that ran to the DVR. This caused my furnace to keep failing. Obviously, the makeshift electrical patchwork was not compliant with the building code and posed A SERIOUS FIRE RISK. Third, Security Bud decided to place the DVR and fuse box in a bedroom closet, above the built in shelves, where it was difficult to reach and access. They could have easily installed it in the hallway, where there was desk, but they didn't give me any options on the location. While using a mirror, I later saw how poorly they had organized the wiring above the shelf. Fourth, the installers were not very careful to keep my home clean or even protected. Among other things, my wood flooring was damages and my wall paint dirtied in places where there was no installation work. Security Bud did not clean it up. Fifth, after confronting Dan with the situation, dan "apologized" and claimed the installation was "a learning experience" from which he has "learned a lot." I told him that I didn't want someone who was learning on my home to stall my security system which I needed and relied upon for my family's protection and security. I wanted someone experienced and with good reviews. Finally, I proposed to return his no-name brand DVR (which cost the same as quality name brands). Dan agreed to reimburse me for the DVR and the costs to hire another security company to fix my installation. I relied on his agreement and incurred the cost of a new DVR and the cost to hire another security company. When I sent Dan the invoice from the new security company (consisting of the cost of the new DVR and labor time, which was a small fraction of the labor time Dan charged), Dan said he needed to pay me in two or three installments and I agreed. BUT, that was well over two months ago and I have received no installments. Recently, one of the security cameras Security Bud installed went out. So, I then remembered that Security Bud had not made any installments to me. When I called Security Bud, Sindy answered the call and she appeared to be her cell phone while driving. Sindy told me Dan was sick and she'd let him know I called. I notified her that one of the cameras was out and should still be under manufacturer warranty. All I wanted was for Dan to drop off a new camera when he picked up his no-name brand DVR, which was still sitting in my garage. Three days later, I had no return call. I called the Security Bud and Sindy answered while driving her car. Sindy said Dan had my message but was out in the field. Sindy then got irate, hostile, demeaning and hung up on me when I told her I did not appreciate being ignored. Sindy then sent me a snide, childish and unprofessional email that claimed their lawyer would call me. She did not identify the lawyer or provide their contact information. I wonder why...

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SecurityBud specializes in complete security solutions such as access control, security cameras, alarm systems, safes, vaults, & more. We provide quality work and customer service at a price you can be happy with.

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