FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For those clients who would like to pay by the hour, I have a standard pricing system in place that appears on my website, nonlinearpost.com. However, as an independent contractor, I find that most projects are accomplished best by using a flat rate. This flexibility in pricing is of benefit to most of my clientele, and exchanges clock watching for creativity.
- What is your typical process for working with a new customer?
The challenge in working with a new customer comes in establishing excellent communication. Without getting too personal, I like to know something about a clients background in order to relate to him or her in the best possible way. This is very important. To achieve mutual satisfaction, it is important for me to understand more than just the sentences that are being exchanged between us. I make the effort to visualize my clients needs by repeating the vision in laymans terms, making sure we understand each other.
- What education and/or training do you have that relates to your work?
As a professional musician, I learned much about listening, hearing, harmony and timing. The spirituality that comes from playing with other musicians made it possible to sometimes communicate without the use of words. I believe these qualities set me apart. Also, being formally-trained by A.C.E. editors was a big plus.