FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Management fees 6.9% of rents collected are for our services: • Attending to daily telephone, e-mail, and fax inquiries • Timely rent collection • Personnel on call 24 hours a day, 7 days a week, 365 days per year • Organizing keys for viewings, maintenance evaluations, and repair vendors • Writing and placing advertising in various media (see marketing plan) • Attending to payment of various property expenses • Collection of late rent through various legal means • Lease enforcement with tenants • Hand deliveries of notices to tenants as necessary, including HOA violations • Attending to correspondence • Organizing maintenance repairs and quotes • Administering rent and security deposits through the trust accounts • Electronic funds transfer to your account • Copying/scanning of invoices • Filing evictions, if necessary • Attending court evictions, additional fee • Preparing calendar monthly statements for property owners and collating supporting information for the owner’s statement • Preparing annual year end income/expense statements and IRS1099 Forms • Liaison with owner HOA associations, County and/or City if applicable • Organizing utilities to be turned on and off when required • Conducting annual rent reviews • Regular follow up with maintenance contractors and tenants • Periodic visual evaluations of the property to ensure lease compliance • Processing notices to vacate or to renew a lease term • Liaison with insurance companies, when authorized • Conducting video and/or written move-in/move-out evaluations • Lodging security deposit claims, when necessary, in accordance with the Landlord Tenant Laws • Liaison with and assisting with sales brokerage firms when required • Maintaining a staff of highly skilled and trained professional property managers who answer the phones to conduct business during normal business hours • Maintaining a professional office with the latest in technology and property management tools in our industry • Constant ongoing training and cutting edge knowledge of our industry • Direct supervision by company managers who hold the prestigious designations of PRM (Professional Residential Managers) and PME (Property Management Experts), through the Real Property Management Training Department
- What is your typical process for working with a new customer?
• Arranging, placement, recording and administering advertising, and signage • Arranging, taking, and saving photographs of your property • Creation and placement of property flyers • Uploading photos and property information to 148 various Internet marketing sites • Arranging and conducting showing appointments with prospective tenants • Keeping property owner informed of the showings and rental activity • Administering lease applications and processing applications for tenancy • Tenant screening via credit reports, eviction searches, criminal background checks, verification of former landlord references, and employment verification of applicant. 3 months bank statements, 3 months of paystubs, 2 years’ job history, 2 years landlord history and last year’s tax returns • Negotiating the terms of the lease with prospective renters • Organizing the new lease agreement and conducting items necessary for new residency
- What education and/or training do you have that relates to your work?
I have been a licensed Realtor since 1994 and a licensed Broker since 2001. When we started RPM Integrity I was able to become a certified Property Manager and also received my PMC designation from the California Association of Realtors. Our corporate office puts us through monthly advanced training courses to update us on the latest laws, procedures and processes. Our staff is Fair Housing certified every year as well as HUD certified.