- What should the customer know about your pricing (e.g., discounts, fees)?
All consultations are free including a detailed proposal for the completing the project including our price. Our prices are all inclusive of any demolition, and all labor and materials unless stated otherwise. Our proposals, once signed by a client become a contract between our company and the contract and the only time a final project cost changes is if there is a change-order from the client (such as add-on areas or a material change), or if unforeseen findings come up such as plumbing underground that was done improperly and needs to be fixed etc.
- What is your typical process for working with a new customer?
Upon first speaking with a potential client we will set up a free consultation to meet in person, see the project, take measurements, discuss details of the project including materials and design details, take personal information and then provide the client with a proposal.
- What education and/or training do you have that relates to your work?
We are ICPI certified, licensed by the California State License Board (CSLB), insured, and work with our own crews who work with Pavers Express Group day in and day out. We work with our crews to hone the details and our processes so the entire project is done to the highest standards. We only contract work out of the company when the scope of the work is outside of our abilities.