Jack Frost

Dublin, CA

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About this pro

How does your service stand out?

We are customer service focused. We aren't in a rush to get to the next job. We are family owned and appreciate our customers tremendously. We have employees who are skilled at their trade whether we are building a fence, providing handy man services, building furniture, installing cafe lighting or whatever you need, we do it with precision and profession.

What do you enjoy about the work you do?

Making people happy. We take a lot of pride in satisfaction and craftmanship!

Location

Dublin, CA 94568

Years in business

24

Number of employees

10

Times hired on Thumbtack

58

Reviews

40 Reviews
  • Kathleen C. Oct 17, 2016
    Furniture Assembly
    Verified Review
    Overall Great Experience
    The guys who came out to put together our furniture were very personable, confident in their abilities, and self sufficient. We're very happy with the work they did for us. My only complaint was not having been informed prior to hiring that we would be responsible for paying the workers for their drive time - when coming into the city on a heavily trafficked day, this amounted to a few hours. However, when I brought this to the attention of the manager they were able to waive that fee, so no harm done!
  • Gautam G. Apr 26, 2016
    Furniture Assembly
    Verified Review
  • Ali H. Apr 17, 2016
    Handyman
    Verified Review
    When I originally called to hire Jack Frost I was told I would have 2 workers at 11AM. However only 1 worker came and I was told he would be an hour early, which is fine but I had planned for 11 so I was shocked when I found out he was 20 minutes away at 9:45AM. Kevin was great! Really polite and finished the project really fast given he was working by himself. I would highly recommend him in the future!
  • Bin Z. Apr 6, 2016
    IKEA Furniture Assembly
    Verified Review
  • Mugdha C. Apr 5, 2016
    Furniture Assembly
    Verified Review
  • Mary M. Apr 3, 2016
    Flooring
    Verified Review
    Joseph & Brandon did a great job on my laminate flooring and baseboards. Although there was a mishap with the cost Chris made it right. Will use again for future projects.
  • Valerie C. Apr 3, 2016
    Furniture Assembly
    Verified Review
    I communicated with Chris he was wonderful about setting up a time to put my desk and hutch together. It turned out there was a team nearby so I had an appointment the same day that I called, incredible service. He also communicated with me when the team was 10 minutes away from my house. The team of two arrived and carried the heavy boxes up my stairs to assemble. When finished they brought the empty boxes downstairs so I could recycle them. The price was reasonable, they were efficient, excellent workmanship, polite and any request I made they fulfilled. Thank you Jackfrostdesigns! I referred Jackfrostdesigns to friends and family and I would definitely hire them again.
  • Pavels K. Mar 31, 2016
    Handyman
    Verified Review
    Kevin from J Frost did an oustanding job assembling our IKEA furniture very fast. The job wasn't the easiest: king bed frame, corner sofa and dining table. Kevin was polite and professional. Highly recommend this company.
  • Chandra M. Mar 29, 2016
    IKEA Furniture Assembly
    Verified Review
  • Stephanie B. Feb 27, 2016
    IKEA Furniture Assembly
    Verified Review
  • Ashley W. Feb 25, 2016
    IKEA Furniture Assembly
    Verified Review
    We had a dresser from Ikea that needed to be assembled. Everything from the scheduling to completion was perfect. Great experience!
  • Odette V. Feb 11, 2016
    IKEA Furniture Assembly
    Verified Review
    Two awesome guys arrived early to put together our new conference table + hang a curtain rod and put together a drawer set. They were both very professional, friendly, and willing to go the extra mile. Thanks :)
  • Mike R. Feb 6, 2016
    Outdoor Equipment or Furniture Assembly
    Verified Review
    We worked with Jack Frost Designs to handle a large assembly project in our retail store. They assembled 14 patio furniture sets and a large gazebo display for us. Their assembler Kevin arrived on time. Kevin was courteous, neat in appearance and his work. He was very patient as we organized the product for him to assemble and we unfortunately made him wait a little. He was enthusiastic and very helpful. We will definitely recommend and work with them again. Thank you Kevin and Chris. Mike
  • Denay S. Jan 25, 2016
    Holiday Lighting Installation and Removal
    Verified Review
    GREAT!!! They have an online booking tool and they came when they said they were and when they saw my project they knocked off 100.00 from the original prices. Amazing and will absolutely use them next year to hang lights. Done dealing with Craigs list flakes!
  • Manuel B. Jan 18, 2016
    Fence and Gate Repairs
    Verified Review
    I was very impressed with the work and customer service the guys at Jack Frost provided. Every step of the way they communicated options, were always on time, very polite and best of all - hard working. I rarely give out high ratings, but they deserve it.
  • Judith L. Jan 15, 2016
    Fence and Gate Repairs
    Verified Review
    I gave a 4 because workers arrived an hour late, with no phone call to alert me, and after the job was complete they did not put heavy pits back in place. That being said, I hired them to puppy proof my fence. The two young men who came to do the work were courteous , understood the work that needed to be done and completed it even in the rain ! My yard feels like a safe place for my puppy. Thanks
  • Kiran G. Jan 12, 2016
    IKEA Furniture Assembly
    Verified Review
  • Sal V. Jan 5, 2016
    Furniture Assembly
    Verified Review
    Charged a $100 to show up. was explained would call back with information regarding the project but no call. Very poor experience and very unhappy. Would absolutely never recommend.
  • Ace P. Jan 2, 2016
    Furniture Assembly
    Verified Review
    The first guy they sent out not only broke my furniture but didn't have proper tools to do the job. Finally I had them do a second attempt to make everything right and still they fucked up. They used all the wrong parts. I had a stack of parts and there where a few duplicates because some were damaged and some where perfect parts. They used all the damaged parts instead of the good ones. When they finished they left all the screws and nails on the carpet. I have animals and people walking around. My gf stepped on one of the nails. There lucky I didn't call OSHA on there dumb asses. I should of put my furniture together myself. The owner seemed great. I know he wanted to make everything right but his guys sucked. Simple as that!
    Jack F. Jan 2, 2016

    ANY reasonable person would read this review and know right away that this customer is not only not being truthful but who leaves a legitimate review of a business using that type of language. If you can only imagine how he treated our employees. HONEST reviews please. You forgot to mention that the manufacturer sent you damaged furniture so you had to send it back, several times. It's unfortunate you left such an untruthful review but we honestly wouldn't have expected anything less.

  • Kushi T. Dec 28, 2015
    Furniture Assembly
    Verified Review
    Furniture assembly - Ashley, Quote was good, they were on time, and dis-assembled my sofa, and re-assembled back in my apt in less than 30 mins, very knowledgeable and super friendly. I would definitely re-hire them for any future work.Glad to find them, efficient service and Highly recommended.
  • Brian Y. Sep 27, 2015
    Furniture Assembly
    Verified Review
    Got a good quote. Made an appointment. Confirmed the appointment and quote several days in advance to be sure. Appointment day arrives, no show, no call. I call them - no answer, just voicemail. I email them and get a snotty call back hours later. Claim that they emailed me 'around 8 o'clock' that morning to confirm an already confirmed appointment, but I hadn't answered. Complete lie - I checked email inbox, junk, trash - no such message. Anyway, if you really need a same day confirmation - call the customer. They had my cell phone number right there.
    Jack F. Sep 27, 2015

    Brian, Please be honest when you leave a review. You were given a pricertain on a new quote because you didn't want the original work done. We never heard back from you after asking for confirmation. When we did call you, you proceeded to cuss and be disrespectful on the phone. Then you hung up after you told us off. We called back and you refused to answer. So snotty is not the correct answer. It would be better to say that we are lucky as a business not to do your job. Our employees don't deserve the way you treated them.

  • Antoun M. Sep 23, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    Gutter Cleaning
  • Daniel R. Sep 6, 2015
    Furniture Assembly
    Verified Review
    Communication was excellent throughout, quick response times and quick to answer my questions. Kevin and his brother met me at Ikea to load my purchases from the store. They were both professional, friendly and courteous. Incredibly hard working, they had a lot to do and they got down to it and got the job done to a high standard. Would recommend to anyone needing to get some IKEA furniture put together to a professional standard. Thank you.
  • Lesley K. Sep 3, 2015
    Furniture Assembly
    Verified Review
    The guys who came to assemble the cabinets were great. However they couldn't complete the work at one time. It took a lot of back and forth communication to schedule the work. And I have to pay extra $150 on top of the quote (450 vs 300) in order to get the assembly of all the items done.
  • Sarah E. Aug 30, 2015
    Furniture Assembly
    Verified Review
    The best way to hire a handyman I have found. Skilled in all types of small jobs, and they bring their own tools. I recently sold my house and moved into an apartment. Kevin wasn't too much of a specialist to carry heavy things upstairs (by himself - amazing!) and help me unload a U-Haul into a storage unit. Charges by the unit of work, so no incentive to take a lot of time. I've called them often, for everything.
  • Lynne M. Aug 27, 2015
    IKEA Furniture Assembly
    Verified Review
    great service, well done and fast
  • Lili N. Aug 19, 2015
    Furniture Assembly
    Verified Review
  • Hannah B. Aug 10, 2015
    IKEA Furniture Assembly
    Verified Review
  • Andria M. Aug 10, 2015
    Furniture Assembly
    Verified Review
    Chris and his team of guys did a great job. We used them to assemble a very large desk at our new office space. They original delivery driver only left it on the receiving dock and didn't bring it up to our suite on the 7th floor. It was no problem for these guys though, they brought the entire load up and got everything assembled for us in a few hours. They worked in good time and were very professional. We appreciate their great work! Thanks guys!
  • Shelby B. Aug 6, 2015
    IKEA Furniture Assembly
    Verified Review
    At first I thought the price was too good to be true but I was wrong, Kevin did an excellent job! He was polite, patient, worked quickly and quiet (my roommates slept through him constructing two pieces of furniture) and most importantly very kind. I highly recommend him!
  • Sharon L. Aug 3, 2015
    Furniture Assembly
    Verified Review
    Kevin from Jack Frost Designs helped assemble our office desk. He came a few minutes before the appointment time, worked efficiently and did a wonderful job. We told him in advance we want maximum space for the keyboard/mouse and wrist rest pad when the tray is pulled forward. He did exactly how we wanted the tray to be. He did a very professional job!
  • Meraj C. Jul 31, 2015
    Furniture Assembly
    Verified Review
    Unfortunately no one came. The first person ran absurdly late from his first appointment and therefore had to skip over my appointment. The second installers truck broke down (which, is no fault to his...i am appreciative of him coming over, but it is what it is). As it is, I stayed home that day from work so that just compounded the issue for me.
    Jack F. Jul 31, 2015

    Hi Meraj, we really appreciate the review, but you left out just a few important key points. Yes were were delayed, but every step of the way we called you, texted you and did everything we could to meet the appointment. We pride ourselves on taking care of our customers, and our first appointment needed additional service, and that's what keeps us going. We do apologize for the delays and unfortunate luck of our truck, but we tried to call you, your inbox is full. We were willing to do the work for free because of the delay issues at a later time, but our installer never got a chance to talk to you when he did call, because you hung up on him. We embrace reviews, sometimes things happen outside of our control.

  • Sean L. Jul 21, 2015
    IKEA Furniture Assembly
    Verified Review
    While I ended up not getting the furniture from Ikea, Jack was very responsive and polite, aside from one issue where apparently they did not receive an email notification from Thumbtack that I had replied. Jack was concerned about anchoring a bunk bed to plaster, but they were willing to work with me to figure out what would be best.
  • Elizabeth B. Jul 18, 2015
    Furniture Assembly
    Verified Review
    Great service! All went very well. Recommended +++
  • Bruce B. Jul 9, 2015
    IKEA Furniture Assembly
    Verified Review
    My job did not get completed as promised. However, I am giving 2 starts because Jack Frost was a very good and prompt communicator, the workers showed up on time as scheduled. And, they recognized that they were in over their head immediately, and declined to complete the whole job. They charged a fair price for the small amount of work they did. And they hauled away some cardboard for me. I feel justified dinging them for 3 stars because I went out of my way ahead of time to make sure that they understand what needed to be done to complete the job. It was to assemble and install 4 Ikea cabinets, suspended on the wall, and to install a countertop. I provided a parts list and picture of the final install, and even made sure that they knew what tools to bring. When the installers arrived, it was obvious that they we're not confident they could do the job. I give them credit for recognizing that, and not attempting it and failing. I would have been really upset if that had happened. A call from the supervisor apologizing might have been nice, but that did not happen. If I had a simple chair or other Ikea assembly that did not require any kind of challenging installation, I think they could have done it well.
    Jack F. Jul 9, 2015

    If we get two stars for being honest and not damaging the integrity of your home then we can live with that. When you have advanced installations, it's very difficult to asses that with emails or pictures. We are sorry to see you leave such a negative review when all we wanted to do is be honest, fair and take care of your home like it was ours.

  • Kimberly H. Jul 4, 2015
    IKEA Furniture Assembly
    Verified Review
    Friendly and efficient
  • Jessica B. Jun 18, 2015
    IKEA Furniture Assembly
    Verified Review
  • Christopher G. Jun 11, 2015
    Fence and Gate Repairs
    Verified Review
    Our fence was fixed quickly and fixed well. The work was done for exactly the price quoted. Couldn't be happier with their service.
    Jack F. Jun 18, 2015

    Thanks So Much!

  • Kate O. Jun 10, 2015
    IKEA Furniture Assembly
    Verified Review
    Quick to respond with a quote. Sent someone same day. Worker efficient and quick. No supervision required. Flexible (changed the start time from 2 to 12.30). Friendly. Clear communications.
    Jack F. Jun 18, 2015

    Thanks So Much!

  • Arti N. May 26, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    Gutter clearing service: prompt and thorough.
    Jack F. Jun 18, 2015

    Thanks So Much!

Q&A

What types of customers have you worked with?
Holiday Light Installation for residences and Theme Designs for the front yard or neighborhood displays, certified IDEA assembler, OSH certified assembler, TJMAXX contracted handyman
What advice would you give a customer looking to hire a provider in your area of work?
Understand there are many fly by night companies that can do things for cheap. With over 20 years of industry reliability, the reputation and longevity we have speaks for itself. Watch out for those who want to make a quick holiday buck.