FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
-In Residential or Commercial- We understand existing and potential customers concerns, - we work on a flat cost bases on our 1st. time discovery inspection on systems which service has been "absent" of a timely or proper service for a longer period of time then factory, professional technicians recommendations, suggestions or expectations. *On existing seasonable Maintenance Service accounts, we are fully aware of systems conditions and performance due to all previous documented records through visits and continue service, maintenance and repair on a particular unit each year, which has lead to a "peace of mind" customer satisfaction with PRO-Exceed Heating and Air - and a priority relationship.
- What is your typical process for working with a new customer?
We understand your time is as valuable as ours...... We are a Bilingual Co. 1) Return-"direct contact calls" to evaluate & qualify inquiries services needed by priority bases. 2) Assets customer's immediate or short term service need based equipment/unit history information provided. 3) Schedule committed caller date and time for troubleshoot, Maintenance, Service or Repair- perform a complete and through service inspection. 4) Evaluate and document all equipment findings an as well as actual operational functionality and life cycle expectancy on equipment by technician recommendations, Provide and accurate, honest and clear diagnosis. 5) Open to work with customer(s) with immediate, short and mid-term discovered findings recommended by technicians on service, maintenance, troubleshoot, repairs and other home services achieving comfort, peace of mind, safety- striving to earn your trust and business relationship for the long run.
- What education and/or training do you have that relates to your work?
HVAC Qualified/EPA-Universal Certified Technician, graduated experience on Residential as well as Commercial Heating and Air Conditioning and Refrigeration.