Real Computers & Free Diagnostics

Fair Oaks, CA

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About this pro

How does your business stand out?

I do not feel any need to charge for diagnostics because I have enough knowledge and experience to diagnose just about any computer issue based on a conversation with the computer owner. It is quick and easy for me to identify symptoms that indicate what the real issue is and move straight on to the repair.

What do you enjoy about the work you do?

I really like the surprise customers often have when they get their computer back and it is in much better condition than they expected. I will often be able to speed up a customers computer substantially with small upgrades or even just cleaning up some of the software.

Location

Fair Oaks, CA 95628

Background check

Complete

Years in business

11

Number of employees

1

Times hired on Thumbtack

121

Reviews

73 Reviews
  • Michael B. Jun 20, 2016
    Furniture Assembly
    Verified Review
  • Sukumar C. Jun 19, 2016
    Computer Repair
    Verified Review
    Problem was with CPU Fan. Detected & Rectified satisfactorily so far.
  • Bashar B. Jun 13, 2016
    Computer Repair
    Verified Review
    Brian is a pro and knowledgeable about computers, he worked on my PC and got it up and running in no time; much better
  • Maria L. Jun 11, 2016
    PC Computer Repair
    Verified Review
    Brian was punctual in picking up and repairing my laptop. He did exactly what I requested.
  • Deborah C. May 25, 2016
    Handyman
    Verified Review
  • Sandy J. May 22, 2016
    Computer Repair
    Verified Review
    I phoned him to set a date to bring my computer over for him to fix it but he never returned my call. So I e-mailed him but he never replied back
  • Abdullah R. May 21, 2016
    Computer Repair
    Verified Review
    Some issues in macbook.. More damage happened in repair.
  • Carolyn T. Apr 11, 2016
    Computer Repair
    Verified Review
  • Hannah M. Apr 2, 2016
    Apple Computer Repair
    Verified Review
    Difficult to meet with, but he did good work at amazing rates!
    Brian T. Apr 2, 2016

    Hanna works long hours so it was difficult for her to find time to meet, but I am available late hours and I was able to meet Hanna at about 9PM in order to accommodate her schedule.

  • Matt W. Mar 17, 2016
    Apple Computer Repair
    Verified Review
    I had a great experience with Brian, there was a problem that happened, and he called me to let me know and that he had a solution. My iMac needed a new part that broke, Brian found one in Europe and had it rushed to him, after everything was done it is working great and he was very fair with having had my computer a lot longer then originally expected.
    Brian T. Mar 21, 2016

    This would have been a one day repair upgrade but a unique cable had to be replaced so we had to wait a few days for shipping.

  • Kiran U. Mar 15, 2016
    Computer Repair
    Verified Review
    Brian was very sweet and friendly. He was willing to help and was very quick. I was prepared to let him work on the laptop for a couple days but he got done the same day and dropped it off! I would totally recommend Real Computers & Free Diagnostics.
  • Anton B. Mar 5, 2016
    Computer Repair
    Verified Review
  • Kurt C. Mar 2, 2016
    Computer Repair
    Verified Review
  • Allen M. Feb 10, 2016
    PC Computer Repair
    Verified Review
  • Irene H. Feb 10, 2016
    Computer Repair
    Verified Review
  • Tanya H. Feb 6, 2016
    Computer Repair
    Verified Review
    Brian responded to my request quickly. He offered to come to me, but I brought it him. (I wasn't sure whether to let a stranger in my home or let a stranger work on my computer without my oversight). He was very pleasant on the phone and in person. I requested virus removal, which he did in a little over two hours. He also put free antivirus software on my computer and updated Windows. His price was very fair, about a 1/3 of the big stores. I only got this done yesterday, but so far, we have not any pop ups or slowness or other problems with the computer. The only reason I didn't give him five stars is because I don't know him better and it's only been one day, but I would definitely go to him again. He did in two hours what I had spent days trying to do myself, with no luck. My money was well spent. Thanks, Brian!
  • Jeri M. Feb 1, 2016
    Virus Removal Services
    Verified Review
    He was nice
  • Anastasiya K. Jan 23, 2016
    Computer Repair
    Verified Review
    Fast and efficient work! Brian went out of his way to make sure my Mac laptop was virus free.
  • Ken S. Jan 17, 2016
    Computer Repair
    Verified Review
    Picked up and delivered. Didn't know that my iMac had a fusion drive and replaced it with an SSD. Not a good idea.
  • Robert B. Jan 16, 2016
    Computer Repair
    Verified Review
    He did a quick turnaround on my computer and got it back the same day at a reasonable price to repair it.
  • Maria D. Jan 8, 2016
    Computer Repair
    Verified Review
    It was easy, Very good and fasten service, 100% recommend
    Brian T. Jan 26, 2016

    Customer called in suspecting her computer was running slow due to viruses. Turned out her computer just didn't have enough memory (which is cheap these days). We doubled the amount of memory from 1GB to 2GBs and cleared up the bottleneck.

  • Anthony H. Dec 27, 2015
    Computer Repair
    Verified Review
    Brian was extremely professional. He picked up my computer, repaired, and returned it promptly. I would highly recommend his services to anyone who needs work completed on their computers.
  • Robin O. Dec 23, 2015
    Computer Repair
    Verified Review
    Great, Brian addressed our problems in a timely matter and all issues we were experiencing. downloaded my photos from new camera and fixed issues with Windows 10. The wireless or ok enter is now printing again.
  • Ray I. Dec 23, 2015
    Computer Repair
    Verified Review
    Brian provided great service and quick delivery of my computer!
  • Susan R. Dec 22, 2015
    Computer Repair
    Verified Review
    Very efficient, and fast service. Took care of the problem right away.
  • Rosa G. Dec 3, 2015
    Computer Repair
    Verified Review
  • Brandon R. Nov 19, 2015
    Computer Repair
    Verified Review
  • Anthony S. Nov 5, 2015
    Computer Repair
    Verified Review
  • Autumn C. Nov 1, 2015
    Data Recovery Service
    Verified Review
  • Gustavo A. Oct 24, 2015
    Computer Repair
    Verified Review
    My laptop was full of viruses and he came to my house and fixed it in under an hour for a reasonable price. All in all it was a good experience
    Brian T. Jan 26, 2016

    This one did have quite a lot of viruses. Got 'em all though.

  • Padma D. Oct 12, 2015
    Computer Repair
    Verified Review
    I appreciated the clear communication. I was also supported after the service was completed with professionalism, quickly answering questions and concerns I was experiencing. Thank you!
  • Anita M. Oct 8, 2015
    Computer Repair
    Verified Review
    Excellent, Professional, intelligent, informative and fast. Quick response to my email. Called and picked up the mac, asap. Had it back so fast I hardly knew it was gone. Likable fellow, confident and kind. Prices More than fair.
  • Ken F. Oct 5, 2015
    Computer Repair
    Verified Review
  • Judy F. Sep 30, 2015
    Computer Repair
    Verified Review
    Repaired my Dell laptop as it was running very slow and suggested me to replace to Solid State drive (additional cost) which I went for. He also upgraded it to Windows 10 and installed Anti virus for me for same price. Am very pleased with his work. Will ask for him again if something is wrong with my other computers. Thank you, Brian ....
  • Jon M. Sep 23, 2015
    PC Computer Repair
    Verified Review
    Brian was professional and friendly.
  • Charles P. Sep 23, 2015
    Computer Repair
    Verified Review
    Brian came to my house on a Thurs following a computer crash on my 3.5 year old Dell. Following a diagnosis, added a new drive and sound card at my request and returned the next day with it done. Saved all my personal data as well. Price was very fair. Excellent work, TY Brian
  • Ron G. Sep 23, 2015
    PC Computer Repair
    Verified Review
    Brian was great. Excellent service and would highly recommend.
  • Lucille C. Sep 16, 2015
    Computer Repair
    Verified Review
    He was very professional and extremely knowledgeable. I would highly recommend him. He was also very reasonable.
  • Debra N. Sep 8, 2015
    PC Computer Repair
    Verified Review
    I am extremely pleased with the excellent diagnostics, maintenance and upgrades Brian provided on our 2 laptops. His demonstrated expertise and recommendations and quick service was very much appreciated. Brian is very professional and I would definitely seek his services again and highly recommend his services! Thanks!!
  • Ron W. Aug 29, 2015
    Computer Repair
    Verified Review
    Very responsive to customer needs. Professional and excellent communications. Highly recommended.
  • John K. Aug 25, 2015
    Computer Repair
    Verified Review
    pickup, delivery, repaired quickly for a fair price
  • Steve C. Aug 24, 2015
    Computer Repair
    Verified Review
    Heat sink fan broke off the motherboard. Brian was able to replace and repair it for a reasonable price and in a very short amount of time.
  • Patricia A. Aug 22, 2015
    Computer Repair
    Verified Review
  • Ryan Y. Aug 10, 2015
    Data Recovery Service
    Verified Review
    Came and picked up my portable drive and was able to recover everything I thought I had lost. Outstanding service and work at a fair price! Thanks Brian!
  • Shaun R. Aug 7, 2015
    Computer Repair
    Verified Review
    Brian did an awesome job on my broken screen frame and hinge for my laptop. I didn't think it would be repairable. He also helped remove a virus free of charge. He is very knowledgeable and a very good troubleshooter. I definitely will be using him for all my computer repair and upgrade needs.
  • Steve P. Aug 6, 2015
    Computer Repair
    Verified Review
    Brian was responsive, timely, knowledgeable, polite and efficient. Got rid of all my viruses, malware and spyware. Will definitely recommend Brian to others needing his expertise.
  • Laurel H. Aug 4, 2015
    Computer Repair
    Verified Review
  • Beth R. Aug 4, 2015
    Computer Repair
    Verified Review
    Brian went out of his way to be available. He was competent, timely, and courteous. It is clear he is a solutions oriented when he suggested a simple solution to speed up my iMac so I can keep it a few more years. Furthermore, it is very convenient to have a professional come to your home so you do not need to transport a 27" iMac screen. Quick efficient service. Very pleased.
  • John R. Jul 25, 2015
    Computer Repair
    Verified Review
    Brian provided a great service at a fair price, in a prompt manner, everything you could want when your computer stops working. He was also professional and courteous when he came to the house. A great experience and we won't hesitate to call Brian for our future computer needs :)
  • Kimberly B. Jul 23, 2015
    Computer Repair
    Verified Review
    Brian was awesome. He did everything he said he was going to do, verified the problems with me, and resolved all the issues. He was quick to respond, very nice and polite and made the extra effort. His pricing was reasonable and a God Send to me. I highly recommend him and will definitely use him again if needed. Thanks Brian!
  • Henry A. Jul 19, 2015
    Computer Repair
    Verified Review
    Brian knew right away who the bad guys were and cleaned my computer. It works great now and the quote was right on. Henry Leon
  • Larry M. Jul 19, 2015
    Computer Repair
    Verified Review
    He got the part I needed and repaired my MacBook in 1 day.
    Brian T. Jan 26, 2016

    This was a MacBook touchpad replacement. Ordered the touchpad with 24 hour shipping and got it back to the customer the next day.

  • Linda G. Jul 18, 2015
    Computer Repair
    Verified Review
    My Technician, Brian, was very prompt at responding and was very nice. He fixed the issue, and it has been working very well. I would recommend him to everyone that needs a pc fixed.
  • Arvin P. Jul 16, 2015
    PC Computer Repair
    Verified Review
    A well deserved 5 star or more Brian really knows he's stuff and help me with my computer even after the work is done definitely a guy to come into thank you for your help
  • Alan F. Jul 14, 2015
    Computer Repair
    Verified Review
    Very professional, picked up and dropped off my computer. Quick turn around.
  • Francis B. Jul 7, 2015
    Computer Repair
    Verified Review
    Prompt Service. Did what he promised at the price he quoted.
  • Phil M. Jun 25, 2015
    Computer Repair
    Verified Review
    Brian did a fantastic job on my laptop screen replacement and malware "exorcism". He is a true professional!
  • Gloria G. Jun 23, 2015
    Computer Repair
    Verified Review
    Great expirence . Brian went above & beyond his job!
  • Sandra W. Jun 18, 2015
    Computer Repair
    Verified Review
  • Jen S. Jun 9, 2015
    Computer Repair
    Verified Review
  • Bev I. Jun 5, 2015
    Brian Tangney is a polite young man. He provided and installed a new computer for us. He essentially made a house call. We appreciated that greatly. He moved files and generally make sure it was running well. He knew what he was doing, I certainly couldn't have done it alone. There was a file I didn't ask to be moved and he returned to our home to move it from the "old" computer to the new one. He was more than willing to come back, even though we live a distance from him. I would recommend his services.
  • Kathy B. Jun 2, 2015
    Computer Repair
    Verified Review
  • Dale Y. Jun 1, 2015
    Apple Computer Repair
    Verified Review
    Brian was very prompt and addressed the issues I was having with my iMac. He called within the hour and picked up my iMac and called within a couple of hours to let me know what problems there were and made some suggestions to upgrade my computer. He was very thorough and kept me updated on the progress on my computer. Got it back today and would highly recommend.
  • Lynda L. May 29, 2015
    PC Computer Repair
    Verified Review
    Excellent and timely assistance. Brian diagnosed and solved our concerns right away. Very fair charge for value!
  • Michelle J. May 19, 2015
    Computer Repair
    Verified Review
    Left my computer looking as good as new! Thanks again, Brian! :)
  • Selim A. May 17, 2015
    Data Recovery Service
    Verified Review
    Brian was a great help in recovering data from my hard drive crash. He was responsive and went to extraordinary means above and beyond expectations to recover my data. I would call him again.
  • Doug D. May 10, 2015
    Computer Repair
    Verified Review
    My laptop froze and the problem could have been virus, dust clog, corrupted programs or hard drive. Brian was prompt in replying to my request and quick to service, and didn't try to push the more expensive option. Windows had to be reinstalled and this caused another problem for me. Brian was quick to fix this problem. He is a good option if you have a problem.
  • Cindy S. May 7, 2015
    Computer Repair
    Verified Review
    I had both my laptop computers break down at the same time - 4 days before I was leaving on a cross country trip. Once I contacted Brian, he came over to get the computers the same day. He looked at both computers and gave me a free estimate - a flat rate that I thought was fair. I paid for the parts up front and he ordered them. Unfortunately the new glass for my screen arrived broken. He had to send it back and wait for a new one. I took the larger laptop with me, but I had to leave before the glass could arrive, so Brian said he would mail my small laptop to me once it was fixed. I took a big gamble on someone I had never met before - I handed him cash and my 2 computers - and then I had to leave town without one of them. Brian came through with flying colors - he mailed my laptop promptly - 2 day delivery - well packaged - bubble wrap and double boxed - all at his own expense. (I offered to pay the shipping - but he refused), Both computers are working just fine and I am more than happy with the service. Brian seems very knowledgeable and equally important - very reliable. I have already recommended him to a few friends. Thanks Brian! Cindy Schmidt West Sacramento
  • Daniel E. May 6, 2015
    Computer Repair
    Verified Review
    Brian is courteous, punctual, and highly skilled. I had a major problem with getting my newer laptop to work with my prehistoric konica printer. Brian figured it all out like a pro and I am able to print again. Definitely would hire Brian and highly recommend him.
  • Kelsey P. Apr 6, 2015
    Data Recovery Service
    Verified Review
    Brian was beyond awesome! Not only super quick to respond, but drove to my location to pick up and return the external hard drive. Services were priced way below competing quotes I received as well. Quick and professional. Even with having to order additional parts, had service completed and returned in less than a week.
  • Phillis S. Apr 1, 2015
    Computer Repair
    Verified Review
    Brian was extremely professional polite and kind. what I liked about him right off the bat was he was extremely thorough and went into detail about the possible problems with my laptop and then proceeded to tell me the recommendations he would do for each possible scenario. he picked up my laptop from my work during my lunch hour so that it did not disrupt my day what so ever. he returned it a day earlier than expected and it ran beautifully. when I asked for a backup of my hard drive I expected discs. But he actually had an external hard drive stuck in my bag with my entire laptop backed up on it and he let me keep it. he was an absolute pleasure to work with and I hope to count on him for my future computer needs. I would definitely recommend him to anyone. He was awesome!!
  • Jimmy M. Mar 9, 2015
    brian helped me out when I need him the most. My lap-top is my window to the world. I fried my hard drive. I had no idea what to do. Brian gave me a free assessment. Order the parts loaded the programs, all I had to do what to turn it on. Great job I highly recommend the young man and I owe high greatly. great job.
  • Justin L. Mar 3, 2015
    Brian was AWESOME! i have an HP from 2009, it was overheating whenever i turned it on and eventually would shut down immediately after booting up. He took my computer for a little over 24 hours, backed up my docs, replaced the OS, and had it back to me in fine working order. Brian even offered to replace my hard drive with a solid state hard drive for an extremely reasonable price. i would definitely work with him again.

Q&A

What education and/or training do you have that relates to your work?
All the time. I am constantly reading about new advances in technology. It's my passion.
How did you get started doing this type of work?
Computers have always been a hobby for me. Learning how to repair and upgrade them came naturally over time.
Describe a recent project you are fond of. How long did it take?
Recently I was the Assembly Team Leader at a computer that built mostly high performance gaming computers with a large emphasis on aesthetic quality. While I was there I built thousands of very fast and very nice looking computers.
What advice would you give a customer looking to hire a provider in your area of work?
Avoid Big Brand stores for repair. They will over charge you and often talk you into paying for things you do not need.
What questions should customers think through before talking to professionals about their project?
A lot of customers will buy a new computer when their old computer is still in great shape but is in need of some basic software cleaning or minor upgrades. Most big brand stores will charge an arm and a leg to do minor repairs but if you find the right technician you make an older computer seem new for a lot less than the cost of a new machine.