Sparkle Clean Agency

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Introduction: We do floors on hands and knees. We live up to our name and make your home sparkle Clean. We are detail oriented and we work from your list. There are no contracts to sign. We stand behind what we say

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Andre S.

May 29, 2015

What a JOKE of a business this place is! I hired sparkle clean for my move out cleaning to be done on 5/28/15, Ann told me she was sending her "two best" cleaners Ruben and Maria. On the 28th they arrived promptly at 8am to begin the 4 hour cleaning I had requested, at 9:33am they called to let me know they were done and that the place looked great. I arrived at my place at 1pm and it was still a mess! Cobwebs not removed, appliances not cleaned inside or out, floors barely swept and not mopped, base boards and window sills not wiped down, inside of cupboards not cleaned or wiped! They did a piss poor job and then had the balls to argue with me when they returned, that some stains just could not be cleaned, at which point I let Ruben know that if he had used cleaning solution instead of just a dry towel that the makeup and dust would easily wipe off the surfaces of my home. I then demonstrated for him since it was clear he had no intentions of finishing the job. After several conversations with Ann it was clear the job was not going to be done so I sent Ruben and his friends (whom came to case out my house) on their way, and finished the job myself. Fast forward to the following day 5/29 I arrive to my home to let the carpet cleaners in only to discover that someone had come back to my house the previous night and stolen all of my plants and plant stands off of my front porch (in the 2.5 years I've lived at this address not a single thing has ever been stolen from my porch)! I called to speak to Ann however she has decided she is done speaking with me and has instructed anyone who answers the phone to tell me she is in a meeting! Two phone calls and 2 emails later and all Ann has said is that she is "sorry it didn't work out" I call BS it's clear that this is common practice for this company! So now here we are she unwilling to refund my money or make right what her employees have done so I have disputed the charge with my credit card company and I WILL be getting my money back! Home owners and renters be ware! These people will scam and rip you off in any way they can and they don't give a damn about customer service or the satisfaction of their customers! After further contact with Ann she told me that because of my negative review of her company she would be charging my card on file until the bank stopped her or my account had been drained, I am currently pressing criminal fraud charges against sparkle clean through my back and the rancho Cordova PD.

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
We do criminal background checks. Communication is just as important as great cleaning. We have professional english speaking cleaners. Thumbstack is a reliable source. We suggest that you make a list as all customers have different requests. You can click on services provided on our website and print this out and highlight your needs and make your own list also. It is important to have the same cleaner each time. This way they get familiar with the house and your personal needs