FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing varies based on breed, size and location. For an accurate quote, send us a message with your pup’s name, breed, weight and your full address. Also do tell us the service you are looking for, such as Bath Only, or Full Grooming, Flea/tick treatment, De-matting, Shave Down, etc. While we are not be the cheapest option (especially on Thumbtack), we provide exceptional value—premium grooming services at a fair price for those who prioritize quality over cost. What makes us different? We’ve invested in features that most businesses overlook. From triple-filtered warm water to a whisper-quiet, fully electric system, we ensure a stress-free, luxurious experience for your pup. Our van is packed with top-tier amenities, and we use only the highest-quality luxury products—because every detail matters. While others cut corners, we raise the bar. We’re truly one of a kind in the industry, and we’d love to show you why! Feel free to ask us anything.
- What is your typical process for working with a new customer?
To provide the best grooming experience, we tailor our services to your dog's specific needs. Please share your pup’s name, breed, and weight, along with any health concerns or behavioral traits that might affect the grooming process. Also do tell us the service you are looking for, such as Bath Only, or Full Grooming, Flea/tick treatment, De-matting, Shave Down, etc. Additionally, if you have a photo of your dog freshly groomed in a style you love, we’d love to see it! This helps us understand your preferences so we can match or exceed your expectations. Your pup’s comfort and happiness are our top priorities—let’s create the perfect grooming experience together! 🐶✨
- What education and/or training do you have that relates to your work?
Our team has undergone extensive theoretical and practical training, backed by licenses, certifications, and full insurance coverage for your peace of mind. We don’t just stop at qualifications—we continuously update our knowledge to stay at the forefront of the industry, ensuring we provide the safest, most advanced, and highest-quality grooming experience for your pup.