FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Security pricing takes into account the following factors: 1. Location of the event, company, or home 2. Time needed 3. Number of Security Officers or Patrols needed 4. Type Security Officer (Armed/Unarmed) 5. Travel (If applicable) 6. Special needs of clients
- What is your typical process for working with a new customer?
Here's an overview of our typical workflow: 1. Initial Consultation: We begin with an initial phone conversation to understand your specific needs, challenges, and goals. This allows us to tailor our services to meet your unique requirements. 2. Needs Assessment: Following the phone consultation, we conduct a thorough needs assessment to ensure a detailed understanding of the scope of the project. This step is crucial for developing a customized solution that aligns with your expectations. 3. Proposal Submission: Based on the information gathered, we prepare and send a detailed proposal. This document outlines the proposed services, timeline, and associated costs. We welcome any questions or adjustments at this stage to ensure the proposal meets your expectations. 4. Service Agreement: Once the proposal is accepted, we proceed to formalize the arrangement by sending a Service Agreement. This document outlines the terms and conditions of our engagement, providing clarity on deliverables, responsibilities, and any other relevant details. 5. Client Review and Signature: We encourage clients to thoroughly review the Service Agreement and address any questions or concerns they may have. Once all aspects are satisfactory, we request the client's signature to finalize the agreement. 6. Scheduling and Commencement: With the Service Agreement in place, we work collaboratively to establish a timeline that aligns with your schedule. We commence the agreed-upon services with a commitment to delivering results in a timely and efficient manner. 7. Progress Updates: Throughout the project, we provide regular progress updates, maintaining open lines of communication. This ensures that you are informed about the status of the project and allows for any adjustments as needed. 8. Completion and Payment: Upon successful completion of our services, we issue an invoice for the agreed-upon amount. We facilitate a streamlined payment process to ensure a hassle-free conclusion to our collaboration. 9. Follow-Up: We value feedback and conduct a follow-up to ensure your satisfaction with our services. This feedback loop allows us to continuously improve and tailor our approach to better meet your evolving needs. Our commitment is to make the entire process as smooth and transparent as possible, fostering a positive and collaborative working relationship with each of our valued clients.
- What education and/or training do you have that relates to your work?
I bring a comprehensive educational and training background to my work, ensuring a solid foundation in the field. I hold a Bachelor of Science in Criminal Justice from San Diego State University, where I gained in-depth knowledge of legal principles and law enforcement practices. Additionally, I earned an Associate of Science Degree in Administration of Justice from Chabot College, further refining my understanding of justice administration. In pursuit of practical skills, I successfully graduated from the Police Academy, obtaining the PC 832 Certificate from the Alameda County Sheriff's Office. This intensive training equipped me with hands-on experience and a nuanced understanding of law enforcement procedures. To complement my academic and law enforcement training, I am a licensed Private Patrol Operator in California, holding License #121811. This licensure reflects my commitment to professionalism and adherence to industry regulations. Furthermore, I maintain General Liability Insurance coverage of $2,000,000, ensuring a secure operational environment for both clients and my team. This combination of academic achievements, law enforcement training, and industry licensures positions me to deliver exceptional private security services with a strong emphasis on professionalism, legal compliance, and client safety.