FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't have a set pricing system due to the fact that every job and every customer is different. However, as professionals, we do use a combination of technology, industry standards, and years of experience to provide our customers the most clear, concise and accurate quotes as possible generally within a 48 hr period.
- What is your typical process for working with a new customer?
Our typical process is as follows: 1. Set Initial Free On Site Estimate and Design Consultation Appointment. - The Initial appointment generally takes less than an hour although we schedule as much time as needed. We will go over scope, design options, materials, process... the objective is to draw out the complete vision for the project in order to provide you with an accurate, itemized, and detailed quote with design details. 2. With 48 hours of our initial appoint we will provide you an accurate, itemized, and detailed quote with design details. 3. We will follow up with you within 24 hours of quote to discuss any questions, additions, and/or changes. Once an agreement is made on scope and price; a follow up appointment is set to review and approve paperwork. At this point a start date and schedule is tentatively set. 4. A detailed list of material suppliers (via internet or physical visit) will be provided and we will walk you through the entire process of material and design decisions.
- What education and/or training do you have that relates to your work?
We are constantly updating and adding to our education with seminars, classes, and technical training. We also attend tradeshows and industry groups in order to keep up to date with the latest trends, techniques, and technologies in order to offer our customers the latest cutting edge product and procedures.