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The completed the project on a very short timeline, but there are still some issues of the project that do not work according to the scope of work discussed at the beginning of the project.Aug 6, 2019VerifiedLuminous Tec's reply
Hi Steven, Thank you for your feedback. The last email we received from you stated that you were happy with our work and signed off on the work as completed. So we were surprised to see a 3 star rating after your sign-off and happy note without first bringing it up with us and giving us an opportunity to address your concerns. We will definitely take it as a lesson learned for future and streamline our process for our future clients. In the meanwhile I believe the team has reached out to you to understand your concerns. They have started working with you to go over requirements to ensure that everyone of them is addressed to your satisfaction. Once again thank you for your business; we look forward to collaborating with you on your future projects. Warm regards, Uma
Excellent.Jun 1, 2020Verified
So glad I found Ashley!Nov 26, 2019VerifiedLuminous Tec's reply
Thank you, Kristina! It's pleasure to work with you and your company. Warm regards, Ashley
I contacted Luminous Tech online and had a very positive experience. Ashley, the person who assisted me, was totally responsive to my requests and in very quick order, she had our company website back in operation. She is a true professional and I will be recommending Lumious Tec to my colleagues. I will also add that their rates were better than the other companies who I had contacted. Who can complain about that?Sep 5, 2019
"Luminous Tec Team is very responsive very good to help me. I am not a tech guy but their Developers fix all things for me I did not know anything about. Team is very great to work with. I will definitely work with her again! :) Thanks alot"May 22, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?Luminous Tec takes companies from today to their digital future, working at the leading edge of strategy, design and technology to help clients evolve and thrive. We understand that every client is unique and their needs are not one size fits all. We work with you to understand your needs and analyze your requirements and then quote price for our services. We provide you a detailed breakdown of the features/task that will be completed and the cost associated with it. Because of our detailed breakdown of services, you have the option to pick and choose.
- What is your typical process for working with a new customer?Every Website, Social Media Page, Online Marketing program and eCommerce solution we build starts with an in-depth interview. We want to understand your business. We use this information along with our years of experience to build you a powerful web presence. When you reach out to us, we schedule a quick 30 - 45 minutes calls with you to understand your needs. During the call we will discuss your project, answer your general questions. Based on the information gathered, we will go back and analyze various solutions to meet you needs. We will schedule subsequent meeting with you and present to you various options so that you can make a selection. Our Skills include: PHP, .Net, C#, Java, JQuery, HTML5, CSS3, CodeIgniter, Wordpress, core PHP, CakePHP. Windows App, Mobile Apps, iOS, Android, iPhone, iPad. Besides this we also help you beat your competition by doing SEO (Search Engine Optimization) for your website, integration with social media such as Facebook, Twitter, Instagram and LinkedIn and marketing on Google AdWords . We deliver websites with high-end digital solutions ranging from SEO mechanics and social media implementation to fully customized websites with seamless integrations, and we measure that success by gauging the success of our clients. Our custom built websites and integrated chat will help you gather valuable intelligence on the location and tracking of your clients to further fine-tune your marketing strategy.
- What education and/or training do you have that relates to your work?At Luminous Tec we have a highly talented team of Developers, Marketing geeks, Computer nerds, Writers, Graphic Artists to work on your projects. We have been building web-based business solutions since 2006. Our extensive background in systems integration, publishing, software engineering and operations provides us a unique perspective on product development for our client to succeed; our focus is not on the nuts and bolts of website, but on creating solutions that achieve business objectives for our clients.