FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to the unique needs of your space. Customized Quotes: We do not use a flat-rate structure. Our pricing is based on several factors, including the square footage, the type of service (e.g., routine, deep clean, post-construction), the frequency (recurring vs. one-time), and the specific condition of the area. We always provide a detailed, no-obligation quote before any service begins. Recurring Service Discounts: Customers who choose a recurring service plan (weekly, bi-weekly, or monthly) receive a discounted rate compared to one-time bookings. No Hidden Fees: The price we quote is the price you pay. We will only adjust a price if the scope of work changes (e.g., adding an extra room or service) and we will always discuss this with you beforehand.
- What is your typical process for working with a new customer?
What is your typical process for working with a new customer? We've streamlined our process to be quick, clear, and focused on your specific needs: Initial Contact & Information: You reach out to us via phone or our website with details about your space (home, office, or facility) and the type of service you need. Free Customized Quote: We will either use the information you provide or schedule a quick virtual/on-site walkthrough to accurately assess the scope. We then provide a detailed, personalized quote and cleaning plan. Scheduling & Confirmation: Once you approve the quote, we agree on a date and time that works best for your schedule. The Pristine Edge Service: Our fully insured and vetted team arrives promptly with all necessary eco-friendly supplies to perform the service according to the agreed-upon plan. Follow-up: We perform a final walkthrough (if applicable) and follow up afterward to ensure your 100% satisfaction guaranteed.
- What education and/or training do you have that relates to your work?
Our team’s expertise goes beyond standard cleaning. Our training focuses on safety, efficiency, and detailed sanitation: Specialized Sanitation Protocols: For our commercial and Gym & Fitness Center clients, our teams are trained in industry-specific sanitation standards to effectively combat germs, viruses, and bacteria on high-touch surfaces. Green Cleaning Certification: We are highly proficient in the safe and effective use of eco-friendly and non-toxic cleaning agents, ensuring a healthy environment for your family, staff, or clients. Safety & Insurance: Every team member is fully vetted, background-checked, and trained in proper equipment handling and safety protocols. Pristine Edge Solutions LLC is also fully insured for your peace of mind.