Air-Link Heating & Cooling

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We believe in honest, upfront pricing with no surprises. Before any work is done, you’ll always know the cost and your options. • Service Call Fee: We charge a standard diagnostic fee to properly inspect and identify the issue. This fee is applied toward the repair if you move forward. • Upfront Pricing: You’ll receive clear, flat-rate pricing before we begin any work—no hidden fees or hourly guessing. • Multiple Options: Whenever possible, we provide repair and replacement options to fit your budget. • No Pressure: Our goal is to educate and help you make the best decision for your home. • Discounts: We offer seasonal promotions and discounts for first-time customers, maintenance members, and referrals. • After-Hours: Emergency or after-hours service may include an additional fee. We focus on delivering quality work, reliable service, and long-term solutions—not just quick fixes.

• What is your typical process for working with a new customer?

  We make the process simple, transparent, and stress-free from start to finish: •Initial Contact – We gather a few quick details about your issue (no cooling, no heating, leak, etc.) and schedule a convenient appointment. •On-Time Arrival – You’ll receive a notification when we’re on the way, and we show up ready to diagnose the problem. •Thorough Inspection – We perform a complete system check to identify the root cause—not just the symptom. •Clear Explanation + Options – We walk you through what we found and provide upfront pricing with multiple options when available. •Approval Before Work – No work is done without your approval. No surprises. •Professional Repair or Service – We complete the job efficiently using quality parts and best practices. •System Testing – We make sure everything is running properly and safely before we leave. •Customer Walkthrough – We explain what was done, answer questions, and give tips to prevent future issues. •Follow-Up – We stand behind our work and are always available if you need us after the service. Our goal is to make the experience smooth, honest, and reliable every time.