- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a same day savings of 5% on a project if a customer signs the contract on the day of the appointment.
- What is your typical process for working with a new customer?
We offer free evaluations for all homeowners who are not in the process of selling the home. Our specialists will come out and do a thorough check of the home including pictures and measurements both inside and outside of the home. We check the level of the floor at the ground level in all rooms and go down into the crawl space or basement for raised foundations.
- What education and/or training do you have that relates to your work?
All of our training is completed through Supportworks, our parent company. Our product is purchased through them as well and they back all of our warranties. Our specialists are continuously training with meetings, ride alongs, and constant feedback from management.