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My fiancé and I purchased our engagement and wedding bands with Tracy. She is an absolute delight to work with. I specified what my fiancé and I are were looking for and she guided us every step of the way and helped us choose our beautiful rings which were hand made prior to receiving them. I love her work and I can honestly say I will not be purchasing any of my jewelry elsewhere. Her kindness, paying attention to detail and her professionalism not to mention the quality of her jewelry is what makes me want to purchase every unique piece of jewelry she designs. Thank you Tracy. Love, from NorCal:)Mar 1, 2019
I ordered my wedding bands from on the rocks. They were absolutely gorgeous and well worth the money. Tracy was extremely helpful and answered all of my questions. She put me at ease with step by step updates, as a first time online jewelry buyer, I was wary. I would highly recommend On the Rocks.Aug 1, 2017
An excellent custom ring at at excellent price! Sent in a photo of a cheap ring on Amazon and got a design I liked for a price I could afford.Sep 6, 2019Verified
Working with Tracy was great! She is really responsive to any questions. She usually answered within the hour. She took what we wanted and it turned out even better then we imagined. She went above and beyond to make sure the rings got to us before the wedding. We couldn’t be happier and 100% recommend her!Mar 5, 2019Verified
Hidden fees & very insistent on getting a review. She wanted to be reviewed before she started the project. I bailed on having my earrings done because she added an extra charge to shipping.Jun 1, 2019VerifiedOn the Rocks's reply
Jennifer, You asked me after I had given you a price to ship to Canada. I told you that shipping to Canada was going to cost $20. You then told me you had lost your job, and couldn’t afford it, thought that someone local could do it for less. I told you good luck and could you please leave me a review. This review is very unfair.
- What should the customer know about your pricing (e.g., discounts, fees)?I usually need to know a bit more details to give an accurate price. I price as reasonably as possible and do expect payment up front to purchase materials.
- What is your typical process for working with a new customer?I like to find out what inspires them, what kind of design they prefer, modern, antique, Victorian, Sci Fi, nature, skulls etc.What stones do they like, colors of gold or different metals. Most importantly what is their budget. I can make beautiful jewelry for any budget. I use natural stones as well as lab created and simulated.
- What education and/or training do you have that relates to your work?Academy of Art University, FIDM, colored gemstones course at GIA