On the Rocks
Custom Made Green Lantern Inspired Engagement Ring
Custom Order Gold Twist Hoops
Photos and Videos
I ordered a custom ring on April 6th, quoted 4-6 weeks for the entire process, but did not receive the ring until July 3rd. It was a customer service nightmare trying to get updates from the seller, with weeks sometimes going by before I would get any response. When I got the ring, it not only was horribly crafted with the sides completely uneven but the diamond was facing the wrong direction.Jul 3, 2019VerifiedOn the Rocks's reply
I’m sorry you are not satisfied with your ring. I kept in constant contact with you and told you it was going to take longer than expected. The size of diamond was wrong from the beginning. You told me it was one size, then told me it was actually much smaller. We crafted the ring to fit your diamond size before receiving the stone. Once it was time to set, the diamond was too large for the setting we created , and this angle was the only way to securely set it.
I had Tracy at On the Rocks help design an engagement ring for my fiancée. She likes a vintage 1920’s look, and I think that Tracy really captured that. I couldn’t be happier with the ring and great customer service. My fiancée loves it too!Jan 31, 2020
My fiancé and I purchased our engagement and wedding bands with Tracy. She is an absolute delight to work with. I specified what my fiancé and I are were looking for and she guided us every step of the way and helped us choose our beautiful rings which were hand made prior to receiving them. I love her work and I can honestly say I will not be purchasing any of my jewelry elsewhere. Her kindness, paying attention to detail and her professionalism not to mention the quality of her jewelry is what makes me want to purchase every unique piece of jewelry she designs. Thank you Tracy. Love, from NorCal:)Mar 1, 2019
I ordered a wedding set from On the Rocks and it is absolutely beautiful. I am vary happy with the way it turned out. Tracy, was very helpful and was able to ship it to me in time for my wedding. I would definitely reccomend her to anyone looking for high quality work and great customer service!Aug 25, 2017
I ordered my wedding bands from on the rocks. They were absolutely gorgeous and well worth the money. Tracy was extremely helpful and answered all of my questions. She put me at ease with step by step updates, as a first time online jewelry buyer, I was wary. I would highly recommend On the Rocks.Aug 1, 2017
- What should the customer know about your pricing (e.g., discounts, fees)?I usually need to know a bit more details to give an accurate price. I price as reasonably as possible and do expect payment up front to purchase materials.
- What is your typical process for working with a new customer?I like to find out what inspires them, what kind of design they prefer, modern, antique, Victorian, Sci Fi, nature, skulls etc.What stones do they like, colors of gold or different metals. Most importantly what is their budget. I can make beautiful jewelry for any budget. I use natural stones as well as lab created and simulated.
- What education and/or training do you have that relates to your work?Academy of Art University, FIDM, colored gemstones course at GIA