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Josh over promised and failed to delivered. I hired him to fix my iPort, install a new receiver, and reorganize my AV closet, and I was open to expanding into other services. He bid 6 hours to install a rack, and after 4 days of service disruption, here is what I was left with: * 3 of my 4 TVs were no longer operational * Blu-ray player was not working * Sling box was not working * His installation (all components mounted on top of each other) did not allow for proper venting, especially of the Denon receiver and DISH DVR, which were extremely hot 24 hours after installation * Denon receiver was installed, but sound was never setup (no audible bass) * My original call to him was to fix my iPort (IW-20). He replaced the low end model with the highest end model, with excess functionality which was not needed or desired. When I questioned him (before installation), he told me the low end was no longer available. It is in fact widely available for approx $100 * I was charged $40 for a sheet of plywood * New HDMI cables were sold when there was nothing wrong with the existing ones * He could not produce receipts for anything he invoiced me * He was unable to produce references when I asked for them, yet he claimed he'd done this a million times * He was unable to mount the rack successfully without my help in assembling it problem * The swing rack did not swing out to allow access, and the cables were cut too short to pull out the components and therefore the $200 for the Swing Kit was useless Despite clarifying up front that I was looking for an electrician to fix my AV issues, Josh was intent on selling me a Control 4 solution, and didn't listen when I repeatedly made it clear that all I wanted was my iPort fixed, new receiver installed, AV closet reorganized, and MAYBE, if he could do those 3 things well, I would hire him to automate my house. Hiring Josh was a disaster and I do not recommend him at all.Mar 4, 2013VerifiedProject Automate's reply
This complaint was generated due to the time frame necessary to complete the project. The customer. Despite the fact that I told the customer I would not bill any additional time over the proposed total hours, and complete the project to satisfaction, the customer sent me out, promised to pay for the equipment minus the labor and never paid for the equipment or labor. I agreed to compensate for the lost time, but ultimately this was not good enough. I had to file a suit against this client. I was awarded the full balance for labor and equipment. I extend a 100% satisfaction guarantee, together with a free two year warranty of all electronics and installation labor provided. I have many current reviews and I am the only 5 star rated C-7 contractor on HomeAdvisor.com.
Josh has been extremely professional, reliable, and dependable. All critical qualities to have as a service provider. I have, and continue to hire Josh for all my home automation needs, as I know he will not stop until the job is done right!Oct 2, 2012
I had an old system in my house leftover after a recent remodel. It turns out they didn't run any new wires for the home theater to get HD. Josh was able to set me up with a new system with HD and all the new stuff was controlled with just one remote. Thanks for a job well done!Oct 20, 2012
They wired my new house for home theater, cameras, lights, and speakers then came back and did a great job putting in all the equipment and getting everything working. I will always use Project Automate for all my electronics. As a woman without any knowledge of how this stuff is done, I know I received a fair price and the best service. The 100% satisfaction guarantee was important to me, with the 1 year warranty included. I'll tell everyone about Josh who was friendly and smart, able to put things in terms I could understand. Hats off!Dec 10, 2012
Josh was able to give us an accurate quote over the phone. We wanted to get a demonstration before we bought our home theater system. Josh sold everything to us for a great price. He installed the speakers in the wall and all the equipment and TV very cleanly with the wires hidden in the wall. Fantastic job!!! I'll be telling all my neighbors about Project Automate.Dec 6, 2012
License Type: C7 – Electrical Contractor – Low Voltage Systems (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?We want your business! To prove it, we will match any online or Thumbtack competitor price for products and services.
- What is your typical process for working with a new customer?We offer a free, no obligation on-site consultation visit to discuss your project.
- What education and/or training do you have that relates to your work?HomeAdvisor.com Elite Service Member Award five consecutive years CEDIA Member since Pakedge Certified Network Administration Infocomm Certified Technology Specialist