FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t create our own pricing. All costs are determined using third-party industry-standard software, which establishes fair and consistent pricing based on current market rates. Our team develops the scope of work, and the software automatically generates the corresponding pricing from that scope.
- What is your typical process for working with a new customer?
We begin by determining whether the situation qualifies as an emergency. If it is, our team immediately performs Emergency Mitigation Services to minimize further damage and protect your property. If it is not an emergency and the customer has an active insurance claim, we will conduct a Moisture Mapping assessment, mark the affected areas with blue tape for visibility, and prepare a detailed scope of work for the insurance company’s review and approval. As preferred vendors for several major insurance carriers, we are trusted to finalize and settle the estimate upon completion of the project. For self-pay projects, we typically prepare a preliminary estimate after our inspection so the customer can review and approve the proposed work. In most cases, we start by writing the mitigation or remediation estimate first, followed by any repair estimates once the initial phase is complete.
- What education and/or training do you have that relates to your work?
We are a Licensed General Contractor (Class B) and proudly hold IICRC Certifications, the industry’s recognized standard for water damage restoration, fire damage recovery, mold remediation, and specialty cleaning. Our team has completed three weeks of intensive, hands-on training at our corporate headquarters in Tennessee, ensuring that every technician is skilled in the latest restoration techniques and safety protocols. In addition, we have access to an in-house chemist who provides expert guidance and develops customized cleaning protocols for complex or specialty situations.