FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Here’s what customers should know:📩 Base Rates: We offer fixed rates for different types of cleaning services.🧡 Discounts: We provide discounts to regular customers as well as special offers for new clients and seasonal promotions.👍 Additional Fees: There may be additional charges for post-construction cleaning, deep cleaning, or other specialized services. These fees are always discussed in advance.☺️ Service Packages: We offer value packages that include regular weekly or monthly cleaning at a discounted rate.☝️ Special Conditions: There can be individual offers for large properties or long-term contracts.🫡 We are always ready to discuss your needs and find the best solution for you😏
- What is your typical process for working with a new customer?
Our typical process for working with a new customer includes the following steps:🗽 Initial Contact: We receive your inquiry via phone or email and clarify the details of your request.😉 Needs Assessment: We assess the premises and your requirements. This may include an on-site inspection or a phone consultation🙂 Estimate: After assessing your needs, we provide you with a detailed cost estimate for our services.😉 Scheduling: We agree on a convenient time and date for the service.🫵 Cleaning: Our team performs the cleaning services according to the agreed plan and quality standards.👌 Quality Check: After the work is completed, we conduct a quality check to ensure you are satisfied with the results.💌 Feedback: We always welcome your feedback and suggestions to improve our services.🫶 This process ensures a high level of service and meets the needs of each customer.🤝
- What education and/or training do you have that relates to your work?
Our team has the relevant education and training to perform cleaning services:👩🎓🧑🎓 Professional Training: All our employees undergo specialized cleaning courses where they learn effective methods and techniques.🧏♂️ Certification: Many of our workers hold certifications in various aspects of cleaning, such as post-construction cleaning, deep cleaning, and the use of specialized equipment.🙇♂️ Practical Experience: We place great importance on hands-on training, so new employees undergo internships under the guidance of experienced specialists.👩🔧 Ongoing Education: We regularly conduct internal training sessions and seminars to enhance our staff's qualifications and introduce new methods and technologies in the cleaning industry.👨🏫 Safety and Hygiene: Our employees receive training in occupational safety and hygiene, enabling them to perform their duties effectively and safely.👐 These measures ensure the high quality of our services and the satisfaction of our clients.👌