- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies per project. There are many variables and unique circumstances that require an in-person assessment to determine your total project cost.
- What is your typical process for working with a new customer?
First contact will be by phone or email to discuss the needs and concerns regarding their prospective project at which time an in-person estimate appointment is scheduled. During your estimate appointment our representative will assess and discuss options. After your appointment a proposal is written and emailed to you, which includes the scope of work and total job cost. Once the proposal is accepted a Service contract is emailed for signature by both parties. Then we're ready to schedule a start date!
- What education and/or training do you have that relates to your work?
All of our Masons have decades of hands-on experience and continue to remain up to speed with current trends and modern techniques.