What is your typical process for working with a new customer?
I like to check out their swimming pool and equipment if I am there to handle service as well as listen to the customer's concerns, answer questions, and ensure transparent cost structure for monthly service. If it's a pool build or remodel, I also like to spend time hearing what the customer expects so that we can work well together..
What education and/or training do you have that relates to your work?
I regularly attend conference seminars and workshops to increase my understanding of pool chemistry, equipment, and construction.
Do you have a standard pricing system for your service? If so, please share the details here.
I charge on a monthly basis for once-a-week service with some chemicals included. Filter cleans, conditioner, and buckets of tablets are extra. I have different rates for residential versus commercial service.
How did you get started doing this type of work?
I got started in 2002 when I decided to put my engineering degree from England to work on something I could do outdoors and where I could work for myself.
What types of customers have you worked with?
I've worked with all types of residential accounts as well as commercial accounts for HOAs/property managers, hotels, motels, condos, apartment buildings and gyms.
Describe a recent project you are fond of. How long did it take?
I am proud of all the pools that I have built and thoroughly enjoy the process. Each one is different. I also like working with my residential and commercial customers because it's a chance to meet so many different types of people.
What advice would you give a customer looking to hire a provider in your area of work?
Check referrals and ask other customers about their experience.
Ask a lot of questions.
Be specific on what you want or, if you are not sure, provide the basics and get the provider to give you choices.
What questions should customers think through before talking to professionals about their project?
How much do I want to spend?
What type of pool do I want?
What will I be using my pool for and how often?