FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our estimates for replacement are free! For diagnosing a repair, we do have a $99 diagnostic fee to come out and expertly diagnose the issue and provide an estimate to repair. If you move forward with the repair, the diagnostic fee is waived and it is just the price of the repair.
- What is your typical process for working with a new customer?
We start by learning about your heating or cooling needs and scheduling a convenient time to visit your home. Our technician will assess your system, explain what we find, and walk you through your options with clear, upfront pricing. Whether you need a repair, routine maintenance, or a new system, we’ll answer your questions so you can feel comfortable with your decision. Once you approve the work, we’ll handle the details and make sure everything is working properly before we leave.
- What education and/or training do you have that relates to your work?
EPA Universal Certification * R-410A Safety Certification * A2L Safety Certification * Wardflex Certification * TracPipe Certification * Daikin/Goodman Installation & Service Training * Previously held NATE Gas Furnace Installation Certification