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THE WATER HEATER GUYS Inc.

Contact for price

Heater problems
Sorry this pro can’t do your job, but we know other pros who can. Check them out
About
TWHG believes that customer service is a number one priority. Outside of doing a great job installing and servicing water heaters, we are firm about our professionalism and how we treat our work. What i like most about the job, is- getting to see our wonderful Bay Area and meeting all the great people that live here. Working with my hands, building projects and seeing the final product at the end of the day.
Overview

Hired 9 times

Business hours

Sun7:00 am - 7:00 pmMon7:00 am - 7:00 pm

Payment methods

Ask this pro about their preferred payment method.

Services offered
Heater services needed

Repair

Installation or replacement

Routine maintenance

Heater problems

Maintenance needed

No hot water

Water isn't hot enough

Hot water turns off during use

Type of water heater

Gas tank

Electric tank

Gas tankless

Electric tankless

Projects and media
Projects and media
Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Exceptional 5.0

8 reviews

5

100%

4

0%

3

0%

2

0%

1

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Read reviews that mention:


pro avatar
Chang L.

Sep 13, 2016

Hired on Thumbtack

Luigi is very knowledgable about water heaters. When I mentioned my symptom in my initial requests out to different companies, he immediately pointed out the potential cause, and also was very honest about why the heater need to be replaced instead of repaired, without trying to sale me to do it. A few other responses I got ether asked for a service fee to just come out and take a look, or did not know the potential causes based on the symptom. One of the companies even made a mistake of the year of my old heater based on the serial number I sent to them, how can I trust people like that? After some research, I decided to replace the water heater instead of repairing, since mine is already 20 years old. Luigi explained very well to me about model and warrantee information during our initial communication. I got a few quotes from different companies for the replacement. His price came in on the low end(not the lowest but very close). I chose him because he really knows the water heater stuff well. Luigi told me he has been in this business for 15 years and I can totally see that. On the day of installation, Luigi gave me a free upgrade to 50 Gal tank for the same price of 40 Gal, which made his price the lowest. Luigi's response time is also excellent. He responded very quickly, sometimes within mins, to every questions I sent to him. And once I decided to go with his company later Monday afternoon, he came out the second morning and finished the job within 2 hours before noon. The installation is neat and clean! Thank you Luigi for the professional work!
Water Heater Repair or Maintenance
pro avatar
Kathleen D.

Sep 20, 2016

Hired on Thumbtack

Lungi is reliable; he came on time; he's a clean worker; he keeps his word and he did a very nice job for us. I would recommend him easily to anyone who had water heater issues.
Water Heater Installation or Replacement
pro avatar
Steph C.

Aug 23, 2017

Hired on Thumbtack

Luigi was very polite, punctual and professional. He arrived on time and within 2 hours of me calling! Completed the work well and noticed our heater was under warranty with a possibility we might get a partial refund. I really appreciated the accurate estimate and timely completion of work!
Water Heater Repair or Maintenance
pro avatar
John S.

Oct 20, 2016

Hired on Thumbtack

Straight forward with a fair price, I did have two other bids to compare. His workmanship was excellent and he took time to explain what was involved in doing it to code.
Water Heater Installation or Replacement
pro avatar
Ravi n.

Nov 1, 2016

Hired on Thumbtack

Expert professional. Knew what he had to do, did it in minutes and was on his way! Will hire him again!!
Water Heater Repair or Maintenance

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    With this line of work- pricing can be very complicated due to each cities code requirement. Each home is different, ie; existing plumbing, code upgrades and access difficulty. Giving an honest estimate is very hard without seeing the job first.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Make sure you are comfortable with the company/installer you choose and get your estimates in writing.

  • What questions should customers think through before talking to professionals about their project?

    How much labor actually goes in to installing/re-plumbing water heaters.

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