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9 photos and 13 videos
Damian was such a pleasure to work with. They are professional and super open minded to different opinions. We wanted to capture the authentic, natural moments on our big day, and their team nicely delivered that. With 2 photographers and 2 videographers, Damian and his team edited our photos the way we wanted and made an awesome video that powerfully summarized the wedding. We would highly recommend working with Heart + Soul.Jul 15, 2018Verified
Was not a fan of the post processing of our engagement photos. They in no way looked professional. I would suggest looking at all their images before deciding to move forward because the deposit is non-refundable.Feb 11, 2018VerifiedHeart + Soul Film Wedding Films's reply
We are as disappointed as you are that you both came away from this experience dissatisfied. We remain confused as to what you wanted, as your taste and needs seemed to evolve during our relationship. We constantly got conflicting requests from you stating that you wanted a natural look, but at the same time wanting highly photoshopped photos, then showing us a Pinterest featuring muted colors and natural lighting, and then countering that by requesting edits that were similar to a few of our previous shoots that featured more vibrant edits and studio lighting. Although I haven’t heard personally from your fiancee, you’ve communicated how unhappy she was with the photos (although she has uploaded the original edits to her facebook). In initially talking with you, you indicated that you were a hobbyist photographer and you didn’t know about portraits but that you do wildlife photography. We had an okay time at the shoot, although I was uncomfortable with several comments you made to Gina during the shoot (such as randomly asking her if she “farted”, during a quiet moment when the camera shutter made a noise). We brushed that aside and did our best to get to know you two and do the best we could by you. Since you had to reschedule the initial engagement session to just recently, you didn’t have much time to get the shoot done for invites. No problem for us, as we want you to be happy and well served. We prioritized your edit for your invites to go out within the next several days, and the turnaround time was epic, which you had asked for. Early on we sent proofs to show you what we were doing. After you communicated that the “sneak peeks” we sent in the earthy style were “looking great,” (and you and your fiancé did upload a few of those edits to your social media), we continued to edit all 75 engagement photos in the same style, working nonstop to ensure you got your edits for the invites. We uploaded those same “sneak peak” pictures to Instagram where Gina, your fiancee, liked all of them. Upon receipt, you said you didn’t want that style. When you communicated that you were looking for the more vibrant style that the other in-house editor does, we were happy to oblige, although we weren’t sure why you didn’t just ask before we edited everything. You said that your wife was not happy (again, she chose an earthy shot to upload to her social media and liked all of the earthy shots we uploaded to our Instagram), but you said that YOU loved one of the earthy photos enough to make it “a screensaver” on your phone, because you thought they were great and loved them. You then communicated that it would be okay for a few to be a more earthy style but you were looking for more vibrant edits. You said that the gallery had a watermark over the photos and you couldn’t download them (why would you want to if you didn’t like them?), at the same time communicating you wanted a second edit. While we were a little confused, but we obliged, because we want happy customers. We did a complete re-edit (free of charge of course!) and you received all 75 engagement photos with a vibrant re-edit. Your feedback was immediate and dissatisfied, (an abrupt 180 from the sneak peeks we sent that you approved) and you conveyed that it was not in line with the work on our portfolio or our early work, and that you and Gina decided not to move forward with us. (And again, around this same time, you uploaded photos from both of the styles to your instagram with a thumbs up and a smile). You conveyed that you had tried to give us a chance to “make it right,” the post processing was not up to par, and stated that I should create layers of your engagement photos, in Photoshop, and edit in layers (presumably to create an HDR effect or at least, a highly artificial, highly processed look). We actually have samples of sunset photos on our site, none of which have an overly processed, artificial, HDR look. You originally said you had viewed our portfolio which we encourage, and asked for additional examples of our work, which we emailed you, so this misunderstanding is disheartening. I’m so sorry that you thought I would pull your photos into photoshop and do this kind of editing just because you asked me to, but it would appear evident from our site that we do not do that. Again, I am so sorry you were confused and I cannot emphasize enough that you are absolutely right, people need to check any photogs portfolio to look at what they’re offering (which you said you had done). In fact, you stated early on you hired us for our “natural” look, yet later you were dissatisfied with the photos because the lack of heavy post processing. Again, while we cannot rectify this at this time, because we were under the impression you had hired us based on previous work, we wholeheartedly hope you find the right photographer for your wedding day because you two deserve the best on your day. After receiving the second edit, when you couldn’t find the prominent download button at the top right of your gallery, you accused us of only giving you proofs and stated that you have no actual photos. I am upset myself that the fact that you couldn’t find it only added to your irritation and made you feel you were leaving “empty handed.” I was so disheartened by how escalated you were about the download button and we are working on a solution for that. Because the gallery is on Shootproof, we have no control over the size of the button but rest assured, we will be letting people know very clearly when we give them the link to roll over the photo for the download button or look at the top right of the page to prevent anyone from thinking we are providing them proofs only. We would have no reason, at all, after doing the work we did, standing in two locations of your choosing for the time spent, having done the editing we did, have a reason to withhold photos. In fact, we were very close to uploading everything on a thumb drive and meeting you in person, at our expense, to make sure you had everything you paid for. By this time, the damage had been done and you then demanded a partial refund and stated we were voiding a contract by not providing your photos (all photos delivered a mere 1 week after your shoot because we worked around the clock and prioritized for your invites), and that all you had were “screenshots with our watermark’’ (the watermark is removed when you download). When I told you specifically where to find the download button, you then said it “just appeared” at that moment, and seemed to feel I had perhaps only just given you access at that time. Again, I’d never withhold your product. What remains confusing for us was that in the meantime, again, immediately upon receiving the photos and being dissatisfied, you either DID download the photos, or put the effort into screenshotting them in order to make sure you uploaded our original and second edits to your instagram. You unfortunately didn’t extend the same courtesy to the edits you uploaded to Facebook… those, you pulled into photoshop and re-edited. We have tried very hard to meet yours and Gina’s needs, based on the styles you find over and over on our social media, and we are disappointed that you are unhappy. We feel the photos are beautifully edited or we would not have done them, but that doesn’t help how you both feel. Given our interactions, I can say if you hire another photographer in the future, it would be beneficial for them to know that you would enjoy total creative control, that you would like to work side-by-side with them on their editing, as you have “many years of experience and a lot of knowledge to offer and a big desire to help the photog get it right,” as you conveyed to me. It would also be beneficial for them to know, up front, that you expect Photoshop post processing in layers for your event shots, or at least the portrait shots. It would be beneficial for them to see a specific example of the lighting you are wanting and let them know that you want heavy post processing. Event photographers shoot hundreds, upon hundreds of photos at an event, and to expect that each photo will have hours of editing in photoshop isn’t practical, and you should let them know the high level of photoshop you expect. Definitely don’t use the word “natural”.Lastly, if you show a future photographer your Pinterest it will likely only ADD to their confusion on the lighting. While we thought you wanted the earthy style we’ve heavily featured as of recently, we had no problem going back and doing a vibrant edit, for free, when you decided after the fact that you didn’t want that style. (Although the earthy edits are now showing up on your facebook). But the bottom line is that we heavily relied on the Pinterest and your communication of what you liked to get the color and poses and the lighting and the feel right. When you didn’t want the earthy color that you said you really liked, we went for a more vibrant color and everything else matched with what you had communicated you liked (posing, lighting, etc). Not sure what else we could have done, other than to have done the shoot in broad daylight (but you agreed sunset shoot and golden hour would be good). But after looking over your gallery as well as the Pinterest, we remain confused about how we could have met your needs better and for that, we are sorry. While we are disappointed to not be shooting your wedding, we are encouraged at how complimentary all of your friends and family are of the photos we gave you that you posted on social media. Including posting the initial edits that you didn’t like and had me re-edit everything. Once again, not sure why you would share them, if they required a re-edit. Please know that we will do everything in our power in the future to make sure this dissatisfaction doesn't happen again.
This is a review for video footage only. I loved my experience with Damian! He was very friendly, attentive to details, worked well with my photographer, punctual and was not at all a distraction to my big day. He & his team were amazing at being discrete in getting their footage! He got the shots he needed & reassured me that the footage he got was more than enough he needed to make a good film! I can't wait to see our film & the magic that Damian & team caught on our big day!Jul 27, 2017Verified
Heart + Soul Films provided photography and videography at my wedding recently, and they were as punctual and professional as could be! They were very patient as it was long and hot day, and managed not to miss any special moments in the busy timeline we had. I have not gotten the final photos and videos yet, but the few I have seen I am amazed with and cannot wait to see the rest! I would definitely hire them again.Sep 22, 2017Verified
Amazing photos and video! I couldn't have been more happy with both products!Oct 23, 2017
- What is your typical process for working with a new customer?We focus on the client, number 1. We want to know who you are, what you like, what you don't like, etc. For our wedding clients, we want to do a short pre-interview with you via Skype, FaceTime, phone call, etc. This lets us hear your story, get an idea about who you are, and lets us start our storyboard for how we will photograph/film your wedding, and how we will tell your story.
- What education and/or training do you have that relates to your work?Both photographers for Heart and Soul have traditional college educations in Photography and cinematography. Additional to film backgrounds, the photographers have extensive experience in Wedding and Event Photography. We have an in house video editor, with extensive knowledge of Final Cut, Apple Motion, and the Adobe Suite. This knowledge allows our editor to give your film the cinematic look that is on trend currently.
- What advice would you give a customer looking to hire a provider in your area of work?First and foremost, ask for several examples of complete weddings. Anyone can get 20 good picture throughout the day. 20 pictures does not tell the story of the day. As a bride or groom, you want to see consistency in the photographer. Did they capture every big moment? Did they tell the story of the day by capturing wide angles to set the scene, did they get detail shots, did they capture the raw emotion? Most importantly, when you look at the full wedding album do you feel like you were "there"?