FAQs
- What is your typical process for working with a new customer?
Your time and money are valuable. It is only right to choose the service that ensures your absolute satisfaction. Our team of dispatchers and technicians will provide you with the most pleasant service experience ever.
- How did you get started doing this type of work?
We might be a newly-established company, but we have more than 2 years of experience in this field. We have seen the ups and downs, we have been through the sweet hardship of all the training, and now we are ready to take care of your orders with the highest efficiency.
- What advice would you give a customer looking to hire a provider in your area of work?
Once we receive the order, our team of friendly and professional dispatchers will answer your requests within few minutes. Once we receive our customer's confirmation on the quote and the availability, our most skilled and professional technicians will be notified and briefed, and they will arrive at the customer's location in the agreed timeframe. FixTman Appointment Policy: 1. When you book an appointment, you will be holding a space on our schedule in your area that is no longer available to our other clients in your area. In order to be respectful to all of our clients, and to make sure that the timing is not delayed for other clients, if you cannot keep the appointment, or if you need to reschedule or cancel the appointment, we require that you call at least more than 24 hours in advance. If you cancel less than 24 hours before the appointed time, or if you miss the appointment, there will be a $20 cancelation fee. 2. Please do not open your item’s boxes and let the technician take care of that for you. If you do so, we cannot accept any responsibility with regards to your item, and in case of missing or damaged parts, there will be a $30 travel fee for the technician that has already visited your property.