- What should the customer know about your pricing (e.g., discounts, fees)?
As a home owner looking for bids, its best to put as much detail into the scope of the project as possible. The more info we have, the more accurate the project can be bid. I always try to keep my prices as competitive as possible and never try to nickel and dime clients. I love to walk jobs and be as transparent as possible about the process and expectations.
- What is your typical process for working with a new customer?
I always walk the job with a homeowner and discuss the scope of work and prices. We find a time that works for both them and myself and also talk about time lines for completion. After all work is completed and the job has been inspected to satisfaction, and invoice is then submitted.
- How did you get started doing this type of work?
I started flooring because of my younger brother. I found so much more positive in the experience, and kept with for the last 10 years. Now I couldn't see myself doing anything else.