What should the customer know about your pricing (e.g., discounts, fees)?
I am fair I always work with you to get the right price.
What is your typical process for working with a new customer?
I make sure we understand each other in order to satisfy my costumer in all his needs.
What education and/or training do you have that relates to your work?
I have worked with several companies were I got trained to do what I do.