FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Iris Mechanical, we believe in honest, upfront pricing - no hidden fees or surprise charges. We offer free estimates and waive service call fees if you approve the repair on the spot. We also run seasonal promotions and offer discounts for first-time customers, seniors, and veterans.
- What is your typical process for working with a new customer?
We start by listening. Whether it's a repair, installation, or maintenance need, we'll schedule a consultation to understand your concerns. Then we assess the system, explain your options clearly, and provide a detailed estimate. Once approved, we schedule the work promptly and follow through with clear communication and quality results.
- What education and/or training do you have that relates to your work?
Our team is fully licensed and certified, with EPA certification and factory training on the latest HVAC systems. We stay up to date with evolving industry standards, energy efficiency technologies, and smart home integrations to offer you the best possible solutions.