FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Iris Mechanical, we believe in honest, upfront pricing - no hidden fees or surprise charges. We offer free estimates and waive service call fees if you approve the repair on the spot. We also run seasonal promotions and offer discounts for first-time customers, seniors, and veterans.
- What is your typical process for working with a new customer?
Every home is unique, so we start by understanding your concerns and how your home is used. Whether you need a repair, installation, or maintenance, we'll evaluate your equipment, airflow, and home's layout before recommending solutions tailored to your home, budget, and goals. We explain your options clearly, provide a detailed estimate without pressure, and answer any questions so you can make a confident decision. Once approved, we schedule the work promptly and follow through with reliable communication, quality workmanship, and our Satisfaction-First Guarantee—your HVAC project isn't complete until you're satisfied.
- What education and/or training do you have that relates to your work?
Our team is fully licensed, insured, and EPA certified. Our technicians receive ongoing factory training on today's high-efficiency HVAC systems and installation standards. As a Mitsubishi Diamond Contractor and Bryant Factory Authorized Dealer, we stay current on the latest equipment, technologies, and smart home integrations to recommend the best solutions for your home.